 Primary point of contact for external clients for professional advice, enquiries, complaints and resolution of discrepancies. Central lead in the structuring of a Client Service Group channels HUB for East Africa. Continuously identifying opportunities to improve client efficiency / performance, through optimizing channels usage, identifying service improvements, product solutions, and cross-sell opportunities. Primary escalation contact for all Mobile Wallet enquiry related solutions..

 Acted as an Electronic Banking (EB) consultant for Standard Chartered Bank Solution Delivery Services. Worked closely and provided marketing support to Relationship Managers, Sales Managers, Product Management, Group Custody to secure the business of potential Electronic Banking customers and meet customers’ Electronic Banking needs. Monitored and ensured maximum utilization of Electronic Banking products by customers and increased revenue generation. Maintained a healthy business environment through strict Compliance with Anti Money Laundering and Client Relationship Management standards, as defined by the Group and Local Regulatory Authorities. Lead Implementation Manager for Custodial Services electronic banking solutions for Africa. Primary point of contact for all Global Market Information and research, reporting solutions for both internal and external clients. Instrumental in the implementation of the Solution Delivery outsource model for East Africa.

 Identified key areas of dissatisfaction from all custody clients within the market and provided timely and accurate Electronic banking Solutions. Provided insight and training to both the Client Service Department and Security Services Operations team on how to identify, manage and resolve Electronic Banking queries. Evaluated and tailored Cash Management Solutions for non-custodial Corporate Clients using non-electronic banking products, by selling and providing electronic solutions.Thereby enhancing deeper relations and additional revenue streams for the Bank.