Responsible for overall production operations, including customer shipments, inbound receiving, and petfood processing. Responsible for developing and executing operational budget and for leading at team of 6 direct reports.

• Responsible for overall day-to-day Inbound operations.• Developed Work in Progress pull system that led to a 13% increase in merchandise availability.• Developed metrics for indirect hours for Inbound operations. This resulted in a 13.5% increase in overall Throughput Per Hour.• Developed daily accountability for missing units. This resulted in a reduction of overall missing units by 43%.• Assisted in the implementation of a quality audit for the Quality Control department. This led to a reduction of 64% in defects found.

• Maintained weekly and monthly staffing model to ensure correct staffing based on forecasted volume. Point of contact for hiring plans based off the staffing model for third party staffing agency.• Maintained daily building flow consistency by level loading staffing by department to ensure customer satisfaction and building backlogs.• Developed shift models to maximize throughput, minimize overall associate headcount, and maximize the Cinderella experience for the customer.• Lead the flow of the building during a startup that exceeded the building ramp plan in receive and outbound volumes.• Point of contact for the operations that implemented new technology in the returns process, including design changes, that led to an increase in throughput of 15% above the expected Units Per Hour goal.• Developed and promoted two Process Assistants to Operations Manager.• Developed and promoted three Trainer’s to Process Assistants.

Managed Processing (Shipping) ends of the Store Support Center. By delegating resources where needed versus offering PTO/VTO, was able to achieve and maintain high levels of productivity and low cost per units with minimal staff. Developed individual department goals for quality. This reduced errors by 62% overall for the year.Assisted in realignment of inventory staging area. Overall capacity of inventory increased by 83% without increasing overall foot print of the inventory staging area.Created and implemented program to increase overall units per pallet on outbound shipping pallets. This contributes to the location meeting cost and trailer utilization goal.

SSC Area Leader 02/16 – 06/16Managed Processing (Shipping) ends of the Store Support Center. By delegating resources where needed versus offering PTO/VTO, was able to achieve and maintain high levels of productivity and low cost per units with minimal staff. Implemented new trailer loading process that reduced overall hours needed to complete trailer loading.Created staging area for hot merchandise to improve on time delivery.

SSC Processing Team Coach 12/11 – 02/16, 06/16 - 03/17Managed and oversee Inventory Control team.Guided and trained coaches to ensure: expedited merchandise flow, cycle counting, and merchandise auditing of specific areas.Developed metrics for forklift operator productivity that led to an overall increase in productivity by 25%Realigned pallet staging process that led to even distribution of work to team members and decreased travel time of completed pallets which lead to an increase in productivity by 11%Created floor label process to improve overall sorting quality of store merchandise and decrease training time of new associates.

• Developed and trained supervisors to ensure: prompt filling, accurate checking, and timely shipment of orders.• Facilitated project for full case order picking that led to decrease travel time increasing productivity by 20%• Developed metrics for full case order pickers resulting in an increase of productivity.• Assisted in carton consolidation project resulting in average savings of $1200 per week• Implemented color coded clip process on broken case orders that led to improvement in on time deliveries• Lead safety program elements for location.• Conducted location inventory and Loss Prevention assessments.

• Ensure prompt filling and timely shipment of orders on a nightly basis.• Communicate and administer policies and procedures.• Conduct associate’s performance reviews, ongoing performance discussions, and salary review recommendations• Facilitated quality project for broken case order process that resulted in a reduction of errors by 37%

• Performed all duties on production shift which included checking, packing, restocking, bin order fill, bulk order fill, fluid loading, and touts.• Assigned daily activities to associates and trained new hires.• Responsible for building security.• Member of Steering Committee.

• Performed all duties on production shift which included checking, packing, restocking, bin order fill, bulk order fill, fluid loading.• Member of safety committee.