Accompagnateur attentif et passionné dans le développement commercial des prestataires de service du secteur de l'Hospitality !

Qualitelis offers its expertise as well as part of continuous customer satisfaction surveys (a questionnaire is sent automatically after each visit) or as part of ad hoc surveys in order to measure your customer satisfaction or your employees motivation. Qualitelis provides to each client a secure Extranet access in order to read online responses and results in real-time. The comparative advantage of Qualitelis is a very powerful system, the result of several years of research and development, which allows the processing of millions of satisfaction results to bring out aggregate results and graphical analyzes.

In charge of the business development for the major accounts of Tourism.Testntrust is the first Satisfaction ® comparison website on the market. Testntrust measures your satisfaction on every point of contact with a company: its products, its services, place of practice, reception, stores and websites. Any professional may be concerned about your rating: the local butcher, the dealer who sold you your car, your new telephone operator …

• Prospecting client chains, hôtel groups, distributors and publicly funded institutionals• Implementation of specific contracts and definition of schedules • Management of an Inside sales team• In charge of a portfolio (50 client-chains amounting to +5,000 hotels in France)• Main achievement : +100% Increase of the portfolio turnover over 3 years

CHRISTIE & Co - Paris  Jul. 2004 - 2007Negotiator Hotels and Restaurants Paris outskirts (Corporates and independant hotels).• Prospecting mandates for exclusive sales.• Finalizing the mandates up to the signature.• Liaising with the investors (foreign and domestic) in their project of acquisition of premises• Negotiating the sale for parties and their advisers (transactions up to €10 Mln).

• Leading and training the hotels teams on quality and IT tools.• Analysing the needs for IT solutions amongst hotel industry players (Independents, voluntary and integrated chains).