• Providing technical support for 300+ active users on a campus• Experience working with Active Directory and Office 365• Inventorying and provisioning computers for deployment• Knowledge of using EZ Office Inventory system as well as Intune MDM• Proficient in troubleshooting and repairing issues with networks, copiers, computers, mobile devices, and conference room equipment• Experience with ordering computers and other IT equipment on daily basis• Working knowledge of using Zendesk ticketing system• Proficient in providing customer service on a daily basis

• Providing technical support for over 4,500 active users in an enterprise level environment• Experience using Group Policy Management, Active Directory Users and Computers, and Active Directory Administrative Center• Proficient in writing a variety of scripts using PowerShell and Command Prompt• Diagnosing and repairing network issues with computers, printers, and other devices• Troubleshooting and repairing software and hardware issues with computers, tablets, cell phones, and printers• Using remote support tools such as RDP, Screen Connect, SCCM, and Sysaid• Knowledge of using ticketing systems such as Sysaid and documenting all work done

• Troubleshooting and repairing hardware and software issues with servers, computers, apple products, and networks• Provide technical support including listening to customer concerns, maintaining expectations, and working to address customer complaints• Reviewing and managing the schedule for both in-shop and onsite appointments• Maintaining good communication with the call center so that they have clear and precise information to update customers on a daily basis. o Updating notes on each customer’s computer keeping a record of all work done.

• Troubleshooting and repairing hardware and software issues with servers, computers, and networks• Provided technical support including listening to customer concerns, maintaining expectations, and working to address customer complaints• Designed, built, and upgraded computers• Diagnosing and fixing OS issues with all versions of Windows• Diagnosing and repairing hardware, network, and software issues with Mac computers • Working knowledge of Remote Desktop, PowerShell, and Command Prompt

-Experience with Android, IOS, and all versions of Windows operating systems.-Identified and resolved hardware issues with cell phones, tablets, and Ipods.-Troubleshooting software issues with mobile devices.-Designed and built computers for clients' specific to their needs.

-Installed and implemented wireless networks.-Provided technical support with systems running all versions of Windows.-Provided data entry:Scanned and saved files to computers, created and organized folders and files, recorded receipts, accounts receivable, and other data into computer.-Diagnosed hardware related issues with computers.