Thomas Neill Email & Phone Number

Antrim, Northern Ireland, United Kingdom

Ensured customer satisfaction by delivering bespoke service across multiple customer touch points.Captured and recorded key information when conducting issue investigations.Performed desktop troubleshooting and equipment configuration across IT infrastructure and associated facilities.Contributed to knowledge base by maintaining accurate records of resolution of complex solution level faults throughout the ticket life cycle.Trained and supported new team members to maintain department productivity.Daily use of automate, screenconnect, connectwise manage, mimecast, watchguard system manager, webroot, IT Glue and Azure.

Antrim, Northern Ireland, United Kingdom

Configured, implemented and installed computer system to meet operational needs.Prepared releases with comprehensive testing to minimise bugs and enable smooth user integration.Served as reliable point of contact for staff members experiencing technical issues.Designed fit-for-purpose electronic devices, components and systems.Oversaw maintenance and repair work to keep existing electronic systems and equipment in top condition.Supported installation, operation and maintenance of electronic systems.

Antrim, Northern Ireland, United Kingdom

Organised filing system for important and confidential office documents.Managed queries in person, by phone and via email with exceptional customer care.Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.Handled diary management for smooth-running administration processes.Monitored office inventory supplies, re-ordering for service provisions.Trained junior clerks in best practices and daily administration requirements.Retained knowledge of products and services to provide informative customer advice.

Antrim

Accurately identified and addressed machinery malfunctions to maintain production line efficiencies.Operated, cleaned and inspected equipment to maintain performance and maximize production outputs.Identified operational inefficiencies and proposed solutions that resulted in increased productivity.Developed improved packing methods to reduce operations times, achieving productivity targets.Developed a new handover system, increasing shift change efficiencies.Maintained excellent cleanliness of working areas to meet health and safety best practices.Managed day-to-day admin, including file organization, spreadsheet development, report writing and document scanning.

Antrim, Northern Ireland, United Kingdom

Processing goods via till. Money handling. Customer queries. Stock shelves. Process various payments eg visa / cash / cheques

Antrim

Setup / breakdown functions & weddings, light cleaning duties. Buff and mop floors. Serve breakfast.

Antrim, Northern Ireland, United Kingdom

Process POD’s (proof of deliveries). Arrange collections / deliveries via pc software. Locate lost goods. Deal with customer queries (bookings etc). General office duties.

Antrim, Northern Ireland, United Kingdom

Train customers how to use the internet. Maintain PC’s. Install new software / updates. Hire of games / videos. Order latest games / videos. Tally till. Shut down and securing of building.