Thomas Nelson Email & Phone Number

Austin, Texas Area

Installed, configured and maintained server solutions for multiple departments while consistently meeting project deadlines and delivering quality products by working closely with project managers, colleagues and stakeholders. Partnered with cross-functional teams to define requirements, provisioned critical infrastructure and implemented solutions to meet business needs. Maintained more than 3000 Window client systems supporting a user base of over 5,700 users between 10 locations on a 1 Gig… Show more Installed, configured and maintained server solutions for multiple departments while consistently meeting project deadlines and delivering quality products by working closely with project managers, colleagues and stakeholders. Partnered with cross-functional teams to define requirements, provisioned critical infrastructure and implemented solutions to meet business needs. Maintained more than 3000 Window client systems supporting a user base of over 5,700 users between 10 locations on a 1 Gig fiber WAN. Provisioned, oversaw and maintained data center servers including domain controllers, SQL servers, web servers, VMWare Hosts and file servers. Managed end user requests including documentation and communication with users and other team members. • Effectively lead IT staff and interns to complete a migration of all Windows systems to Active Directory. • Spearheaded completion of a full migration from Sendmail to Google Apps for Education.• Acquired extensive experience with server hardware, SAN storage, RAID configurations, server and desktop virtualization, backup procedures, wired/wireless LAN support.• Served as a critical decision maker in choosing a different student information system, desktop management solution and textbook asset management system. • Deployed multiple application server solutions including systems for student information, point of sale, financial, document management, textbook asset management, desktop management, and student achievement. Show less

Provided hardware/software installation, first level technical support, and root cause analysis for the high and middle schools. Performed systems administration functions, setup network user accounts and permissions, reset passwords and administrated policies via Novell ZenWorks. Provided desktop support for over 1,000 users. Diagnosed and replaced defective computer and printer components.

Developed, maintained tested and documented software databases which provided user defined reports to assist with data monitoring, maintenance, and operational efficiency of commercial aircraft.

Computer Science

Activities and Societies: Honors-Co-Op

Education record

Activities and Societies: Swing Dancing Club

High School Diploma