Customer Service Representative
CurrentManage and support value-added services in greater Richmond area.-On-site stock counting, quoting, and delivering of new stock for Verizon and far-reaching heating and air conditioning companyShaping margins for project bids or buyers, applied special pricing in the form of rebates, finding logistical solutions for delivery of products, and finding freight and payment terms for quotes and sales ordersCustomer service: Using business to business extranets and customer service lines to obtain pricing, research specs and instructions for customers, and find the status of any purchase orders to follow up on orders and keeping customers updated on delays, delivery dates, and tracking. For commercial lighting projects, I manifested Excel spreadsheets to create a visual update with product information that I received after communicating with lighting reps. Communicating with contractors is atypical business in that they seek only the most pertinent information. Many end users don’t like formal jargon or suppliers nomenclature. Claim rebates for all outside sales reps, inside sales reps, and customer service reps for Schneider Electric and its subsidiaries. Stock committee: abhorrent conditions in supply alleviated lead times. I requested new stock to assist local and regional demand, especially in products that were affected by the commodity shortage.Excellent research that resulted in the finding of lost light fixtures with long lead times. Saved companies tens of thousands of dollars because I knew where to look and who to ask.
