> Provide support and advice to regional sales office IT key user on IT related topics> Coordinate with the regional IT team to manage and deploy IT projects> Take ownership and responsibility of projects and tasks assigned to> Vendor management (selecting vendors, negotiating contracts, controlling costs, etc)> IT budget management (OPEX/ CAPEX)> IT asset lifecycle management (contracts, maintenance, record keeping, disposal, etc)> Provide training and knowledge sharing with end-users (User adoption support)> Management of helpdesk support> Maintain and develop IT policies, SOPs and technical documentation

> Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. > Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.> Manage user accounts & group policy in Windows Active Directory > Manage & configure Fortigate firewall (create policy object, VLAN and virtual IP) according to business needs.> Assist peer on his daily IT operations during his absence and unavailability.> Lead and manage IT infra upgrading project.Project Accomplishment- Participated in the office expansion and renovation activities.- Participated in Office IT infrastructure upgrading (network refresh & upgrade)- Provision and commissioning of radius server required for WIFI authentication. - Print server migration. - Completed physical to virtual (P2V) for application server. - Provision and commissioning of Windows Server for HR applications. - Scripting and task automation for company FTP. - Setup Group Policy in AD. - Documented WI of all infrastructure components and operation processes.- Project lead for shared folders migration. - Project lead for primary domain controller migration - Project lead for subsidiary company IT infrastructure setup

> Providing 1st level / 2nd level support to end-users in troubleshooting and resolving of IT computers, servers, network problems > Regular housekeeping of all in house systems and operating procedures. Review systems regularly to improve and streamline work processes > Perform daily system monitoring/check list, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

> Provide support, monitor & maintain for computer system, networks & application in call center enviroment. E.g. Avaya IP telephony System, Fire & Security Alarm Monitoring System> Maintaining and monitor VMware VCenter.> Provide troubleshooting system and network problems and diagnosing and solving hardware/software faults for Office end users> Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. > Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.> Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Also make sure all the VMs are replicate to DR site (to make sure BCM system stays compliant with SS540)> Create, change, and delete user accounts and also create GPO in AD> Setting up new users’ accounts and profiles and dealing with password issues> Support MS Exchange Server, create & maintain user email accounts> Testing and evaluating new technology (Open Source Software)

> Managing a team around 20 members of Technology Assistant (TA) in supporting and delivering IT support services to schools and ensure school issues are addressed timely.> Understanding the ITSS delivery processes to meet customer needs and maintain a high level of customer satisfaction.> Meet up and maintain good relationship with school staff like Principal, Vice Principal, HOD-IT and other key school personnel. > Keep school informed of any changes/development introduced by MOE.> Initiate ideas or recommendation to improve customer satisfaction.> Work closely with managers or Operation Leader (OL) to manage and deliver MOE rollout project and ensure successful completion before deadline.

> Client desktop & laptop hardware installation, support, & troubleshooting > Provide advice & assistance for teachers in MOE application> Provide advice & assistance for school VIP on the usage of Microsoft Office & Lotus Notes> Troubleshoot software such as Microsoft Office, Outlook/Lotus Notes, VPN and operating systems such as Microsoft XP and Vista and etc> Setting up & advice of LAN and wireless network> Network components monitoring and management > System Backup installation, monitoring & management > Maintain inventory of IT equipment and asset inventory tagging

> Analyst client needs and liase with programmer to perform software customization. > Building or configuring new hardware installing and updating software packages> Troubleshoot client pc, printer and other IT equipments.> Network cable installation and diagnostics. > Server installation, configuration, & management. > Network and server troubleshoot and upgrading