Thomas Nickerson Email & Phone Number

Booking flights, resolving issues, selling upgrades, proficient with Amadeus.

Provided telephone customer supportOffered technical support to customers with our websitesProvided information on our products/assisted in sales and business driving initiativesServed on a selective team designed for outbound services including: collection calls for open balances, composing informative emails, contacting customers directly to answer a variety of questions submitted to our team, as well as outbound calls for the collection of passport information. Prepared invoices and handled billing and collection Developed superior customer service abilities designed to provide excellent service.Participated in three creative office decoration based contests as an artist and helped my team take second place twice and first place most recently

Taking orders, sales, and speedy food running

Administrative duties that include inbound and outbound calls, schedule building and taking messages. Database management, data entry, technological support for the rest of the office staff. Intimate product knowledge which was vital for customer service, booking and planning vacation/outings to outdoor destinations. Financial responsibilities that included taking payments, billing and record keeping using Microsoft Excel. Built a Microsoft Excel reservations system which communicated information to several remote sites. Provided details that include food allergies, arrival/departure dates, group size and age composition, contact information as well as any special needs. This system is also used by other department heads for food ordering and scheduling purposes. Other duties and responsibilities include marketing brainstorming and policy writing for a green, non-profit company

Education record

Education record

Character 2D animation work showcased to other students as a ‘perfect example’ Part time attendance, 100% flexible hours Current program.

Bachelor Of Arts (B.A.), English Language And Literature, General

Bachelor Degree, English Literature

Engaged in several student leadership positions including positions as secretary and event coordinator. Attended whilst working part time