1:1 Personal Training- 1-hour sessions with customers to help solve a problem or learn a tool- Interviewed customers about what they are trying to accomplish- Problems ranged from arranging pictures to finding a way to organize the components of their small business- Considered all possible Microsoft solutions- Assessed skills and comfort level of the customer with specific tools- Focused training on the largest return with the smallest learning curve- Redirected customer to business team to provide a better experienceSummer Camps - Students Ages 5-15- Two-hour sessions over one, two, or four days- Topics: Coding, design, business, healthy habits, communication- Empowered students with tools to code and design- Created an environment where students felt excited to share their creations- Challenged students with coding and design possibilities to expand upon their projects- Shared resources with parents for more summer camps and practice at homeRainier Valley Leadership Academy - Students Ages 11-13- Led entrepreneurship class, Create Your Own Business- Iterated communication and teaching styles to keep students engaged- Edited standard lesson plan to better fit students and the environment- Taught students Microsoft Powerpoint, Excel, OneNote- Resulted in four innovative business conceptsGeneral- Uncovered the consumer and properly adjusted communication to provide a unique store experience tailored to the individual- Researched and utilized a variety of Microsoft products daily to improve product knowledge and empathize with customers' experiences- Romanticized products through storytelling and demonstrations catered to the specific customer journey

- Sought understanding of needs for both parents and children to find a product that fit both parties- Cataloged customer purchase preferences to increase productivity at next visit - Conversed with customers to understand personality and preferences; utilized information to cater styles and brands accordingly- Conducted market research to increase product knowledge; deeper understanding helped connect the product to more diverse needs- Represented Nordstrom company goals by cultivating memorable experiences for customers- Achieved top salesperson in department two weeks in a row

- Analyzed video footage to gain insight on growth-mindset language in the classroom- Met with local educators to synthesize data on growth-mindset language and its effects on students - Updated research questions to improve efficiency and effectiveness of research

- Analyzed and iterated cold-call word tracks to optimize conversion during 250-hour internship- Arranged insurance & financial review appointments for agent and fully booked schedule over a three-month period- Managed complete list of existing and monthly-updated new customers for vehicle refinancing appointments- Collaborated with State Farm Bank to find optimal vehicle financing terms for customers- Advised clients on available financing options, how each unique path affects them, and which decision would be the best fit- Analyzed data on approvals and rejections to tailor the most effective strategies for taking care of customers differing in background, closely-held values, current lienholder, and vehicle type

- Taught UW FIG curriculum to a class of 25 first-year students- Tailored curriculum to best fit students’ needs based on backgrounds, learning styles, and goals- Scheduled one-on-one meetings with students to gain empathy and address individual goals, accomplishments, needs, and concerns- Networked with UW alumni and faculty to provide students with firsthand experiences

- Managed group of 25 incoming students every week – totals to 450+ students- Analyzed bi-weekly survey data to prioritize areas of improvement and maintain areas of success- Connected with each student to tailor information, ease transition to the environment, and encourage productive conversation among each other- Educated students on a multitude of available resources, ranging from study areas and tutoring centers, to fit the broad spectrum of unique student needs