Thomas Norlund Email & Phone Number

Golden, Colorado

Tenor Global exists to coach, encourage and promote excellence within organizations. We understand organizations work as collective systems that provide products and/or services to customers. We help you achieve sustainable improvement and growth by inspiring a culture of customer- and stakeholder-focused continuous improvement. We do this by building a passion for consistently exceeding customer and stakeholder expectations and for using performance indicators that promote ongoing improvement throughout your organization.We have experience working in business, non-profit, not-for-profit, education, economic development, and health care sectors of the economy. We specialize in: Use of the Criteria for Performance Excellence as a business model; application processes for state, national and international Performance Excellence Awards; Organizational Design and Transformation; Strategic Planning; Training Design and Delivery; Process Management; Customer Advocacy; Benchmarking; and Meeting and Event Facilitation.

• Senior leader championing Harland Clarke’s performance excellence program in their holding company, three business units with lines of business. • Directed the use of the Baldrige Criteria for Performance as a business model nurturing its integration and internal criteria based assessment process and prioritizing improvements. In 2001, Clarke American became a recipient of the Baldrige National Quality Award and the Texas Award for Performance Excellence. • Directed the annual business and strategic planning process for the holding corporation and all business units including development and deployment of supporting action plans to the individual employee level. • Authored and delivered training course content for topics including three-levels of quality principles, cultural standards, teaming, leadership, facilitation, and project management. • Wrote Business Strategy Development Process that includes change management tools used for aligning newly acquired businesses and for defining new or modifying existing business units. • Introduced organizational and culture of quality training, managed training for over 5,000 employees throughout North America.• Wrote and delivered customized quality and culture training to clients and societal partners. • Managed product quality improvement programs used in manufacturing, call centers, and professional environments. • Managed internal communication processes creating single sheet, multipage magazines, scripted Power Point presentations, and video production. • Led, facilitated, and managed teams including process improvement teams, integration of acquired businesses and client focused meetings and workshops.