Greet hôtel Bassin d'Arcachon

Opening of Holiday inn Express Arcachon - Intercontinental hotel Group. Setting up of reception, housekeeping, technical and F&B services.Reception of the building site after construction step.Processes hotel set up ; security, welcoming, hotel rules ...Recruitment, integration and training teams.COVID process setup. Management of supplier, linen and technical contracts. Schedules, follow-up of team hours and temporary workers. Follow-up budgets and expenses of… Show more Opening of Holiday inn Express Arcachon - Intercontinental hotel Group. Setting up of reception, housekeeping, technical and F&B services.Reception of the building site after construction step.Processes hotel set up ; security, welcoming, hotel rules ...Recruitment, integration and training teams.COVID process setup. Management of supplier, linen and technical contracts. Schedules, follow-up of team hours and temporary workers. Follow-up budgets and expenses of the establishment. Show less

In charge of the training strategy and the development of human resources within our exclusive spaces.Training contents production , animation of trainings session for concierge, reception team, F&B, housekeeping, butler, valet.Welcoming and training of our new employees.On the job training.

Team's supervision of 30 people; chambermaids; floor / public area team members, floor managers. Follow-up of the maintenance of public areas, rooms, SPA, in compliance with IHG standards.

In charge of the Chartreuse du Thil, the house of the estate, property of Smith Haut LafitteIn charge of the place's care and development. My main mission is to ensure that our guests have everything they need and to make them dream. To do this, I created a concierge service to respond our guests' requests and to anticipate all their needs. In order to bring more conviviality and service, I have set up a bar service, as well as wine tasting sessions of our chateaux.In… Show more In charge of the Chartreuse du Thil, the house of the estate, property of Smith Haut LafitteIn charge of the place's care and development. My main mission is to ensure that our guests have everything they need and to make them dream. To do this, I created a concierge service to respond our guests' requests and to anticipate all their needs. In order to bring more conviviality and service, I have set up a bar service, as well as wine tasting sessions of our chateaux.In collaboration with the commercial department of the hotel, I contributed to the organization of privatization such as weddings, wine tours, commercial events... Guest relationTeam managementCustomer invoicingFood and beverage managementConcierge managementFloor managementRecruitmentInventory and supply management Show less

Exclusive areas and private chalets. Personalized welcome for clients, with a scripted client path. Implementation of a high-end "service design" (gestures, postures, vocabulary...) Management of a team of 10 to 45 people Training and coaching of team members.Management of hotel linen, customer linen, stocks and equipment

Management d'une équipe de 30 personnesOrganisation du travail des femmes de chambre et des équipiersContrôle des chambres et des lieux publicsFormation des nouvelles femmes de chambreGestion des planning et administratifMise en place des nouveaux process pour le passage en cinq étoiles de l'hôtel

En charge des étages exécutifs et suites Contrôle des chambres : responsable de 120 chambres et suites Management d'équipes de femmes de chambre et équipiers : 10 à 15 personnes Tenue des étages, des offices et gestions des stocksOuverture (préparation du travail des équipes) et fermeture du service Collaboration avec la réception, la lingerie et le service technique

Gestion d'un portefeuille clients existantDémarchage de nouveaux annonceurs et partenaires Promotion du support lors d'événements Prospection de lieu de diffusion

En charge des magazines Point de vente, la Revue vinicole internationale, Valeur boulangère, Agra ; 
Suivi des abonnements et relance abonnements. Elaboration de campagnes de promotion et événements
Organisation de tables rondes lecteurs, d'enquêtes de satisfaction Mise en place d’une hotline dédié à nos lecteurs et suivi qualité