Thomas O. Email & Phone Number

San Leandro, California, United States

San Leandro, California, United States

Union City, California, United States

Union City, California, United States

Santa Clara, California

San Jose, Ca

Managed Inside Sales/Customer Service team.Monitored stats and ERP input for quality, informational accuracy, and corporate compliance.Managed forecasts, productivity and opportunities to improve efficiency through the sales and operations channel optimizing inventory levels to meet sales demands, tracking scheduled versus actual delivery for seamless product turns.Account Manager to all distributors, National Accounts, and Key Retailers.Managed inventory actuals against ERP, investigated and resolved conflicts.Responsible for annual and semi-annual inventories.Managed finished goods processes from PO placement through delivery to 3PL provider.

San Jose, Ca

Managed the Inside Sales/Customer Service team.Maintained a $4M sales territory of 400+ retailer locations.Main sales contact for distributors, National Accounts, and Key Retailers.Drove inside team activity to grow sales and expand dealer network in multiple channels.Key contributor in creating company sales objectives, budgets, and goals.Developed and implemented sales and customer service policies and procedures.

San Jose, Ca

Increased territory sales $+40% YOY.Increased dealer account base 30% in first six months.Presented and sold product line attributes to buyers, managers, salespeople, and service personnel.Focused promotion of early sell-in to secure shelf space and assure future turns at retail.Conducted trade show sales presentations.Managed retailer sale and technical training

San Jose, Ca

Recruited to join team that created LCUSA as a new US based division of LOOK Cycle International Inc., from the ground up in less than 60 days, taking LOOK products from a distributor to retailer sales model to a manufacturer to retailer sales model.Increased sales from $6M in 2006 to $8M in 2007 to $12M in 2008.Hired, directed, and managed 30+ contracted independent outside sales representatives.Doubled Q4 2006 dealer count by Q1 2008.Conceived, presented, implemented, and monitored effectiveness of sales programs.Generated sales reports for communication with internal and external teams.Developed and managed sales to National Accounts and key retailers.Worked closely with internal partners on merchandising, marketing, operations, and visual presentation to support consistency and compliance of international operational standards in stores

Santa Cruz Ca

Managed National Accounts for all Bell/Giro brands, supporting and growing sales 4%.Managed support for Outside Sales Representatives, customer account buyers and oversaw that internal teams supported consumers and retailers, monitoring and reporting their levels of service.Audited daily electronic order transmissions for accuracy and omissions.Programmed, generated, and transmitted sales and purchasing analysis reports to National Accounts and within organizational management.Designed and managed production of point of sale collateral for all National Accounts.Managed web help desk requests from Mexico, Central and South America, and Pacific Rim.

Santa Cruz, Ca

Top Selling Inside Sales Representative 2003.Supervised, trained and mentored inside sales staff.Audited daily entry report for ISR/CSR compliance with pricing, terms, and shipping policies.Monitored real-time phone statistics for ISR/CSR staff to achieve individual and team goals.Supported sales at retailer level with on-site staff training and supplemental staffing at events.Facilitated technical, product and procedural data gathered by Inside Sales and Customer Service teams to collaborate with the appropriate departments such as R&D, Marketing, and Operations to improve product quality and safety.

San Jose, Ca

Top Three Inside Sales Representative in 1999, 2000, and 2001.Established account and new business solicitation via high volume phone sales; incoming, outgoing.In-house contact for twenty field sales representatives and 1200+ bicycle and snow sport retailers.Conducted trade show sales presentations and traveled to key dealer accounts as brand representative for sales and to provide technical training.