Property And Support Services Manager
Abbey National Offshore/Cater Allen Bank International
Douglas, Isle Of Man
Manage the fit out of the new headquarters building, 4 floors over two basement levels covering 40,000 sq feet of office space, two levels of underground car parking and in conjunction with the architect to space plan the office space to accommodate 120 people with future expansion planned for a further 220 people.Following the successful completion of phase one I was then tasked with merging and re-organise two separate and culturally distinct services teams, 27 members of staff, build and maintain internal process and procedures to support long term business expansion plans.Build sustainable long term partnerships with internal departments and external contractors and suppliers.Expanded the function of the department across the four international sites Iberia and Gibraltar and Hong Kong and Dubai, taking direct managerial responsibility for 16 staff members in these satellite sites.Manage the customer advice and statement process ensuring the banks 90,000 expatriate and international customers received their correct statements, transaction advice's and other bank literature. I was a member of the Y2k and Business Continuity Planning teams. I was directly responsible for the sourcing and fitting out of our Disaster Recovery Site a project which finished ahead of schedule and under budget.I managed and reported on all aspects of Health and Safety and Fire Safety for the Offshore Company.I managed Security for the business on the Isle of Man.