Thomas O'Loughlin Email & Phone Number

Nashville, Tennessee, United States

Tampa, Florida, United States

• Project-managed new client and product implementations in addition to any other client setup needs.
• Developed high-level relationships to serve as a trusted consultant to clients and acted as internal client advocate.
• Ensured the timely and successful delivery of ClearGage solutions according to client’s needs and objectives.
• Drove client satisfaction by addressing and solving problems in a timely manner, and providing updates on outstanding issues
• Conducted regular business reviews to provide client and partner with financial and strategic product updates.

Clearwater, Florida

• Served as trusted advisor to key insurance clients totaling $22M in annual revenue.
• Identified and developed new business opportunities, determined areas of improvement, and advised on new solutions that could further assist in meeting needs and objectives of client.
• Monitored key performance metrics to present to partner stakeholders via monthly or quarterly business reviews and regular stewardship meetings.
• Worked with sales and marketing to develop strategic plans on promoting new services to clients.
• Created and maintained robust account plans to maximize understanding of account and develop strategic plans to achieve mutual goals between company and client.

Duluth, Georgia

• Generated $2.8M+ in recurring annual revenue through managed partnerships
• Launched and managed key partnerships nationwide in order to drive business through assigned partners
• Built and sustained relationships with all levels of employees for new partners
• Presented product demonstrations to assigned partners
• Created and executed marketing, sales, implementation, support and development campaigns between managed partners and Navicure
• Managed and resolved conflicts to maximize partner relationships and sales volume

Duluth, Georgia

• Led team responsible for new client implementation
• Managed implementation team servicing 21,000 providers/3,700 sites
• Ensured attainment of quality employees in hiring and evaluation proceedings
• Collaborated with Salesforce team to improve business and increase revenue
• Served as escalation contact for new clients
• Established norms and values within team

Duluth, Georgia

• Served as main resource for implementing large and strategic accounts to ensure seamless transitions
• Acted as Project Manager through client implementations, ensuring each goal/stage was attained and scheduled go live was met
• Coordinated product implementation and business requirements of the customer
• Supported end users during Implementation and Launch events
• Increased revenue growth through vertical upsells
• Advised users of web-based software and product enhancements

Lawrenceville, Georgia

• Manage all customer correspondence for 20+ individual markets
• Responsible for assisting and leading new markets in achieving first issue goals
• Provide guidance and ongoing support for publisher/independent distributor during book production including page layout, marketing ads, promotion materials and ad proofs
• Review all proofs for accuracy of design as well as corrections or changes
• Quote pricing and initiate credits for special projects relating to each market