Thomas Olcese Email & Phone Number

Florida, United States

Fort Lauderdale, Florida

- Built the US Claims Subrogation department.- Increased collection volume by an average of 40% for 8 consecutive years.- Supervised 30+ employees stationed locally & internationally.- Reduced operating budget by $510K+ per year through renegotiation of vendor agreements.- Developed training content to reduce new hire orientation by 2 months while increasing collection volume to $25MM+.- Reduced liability exposure & overall costs by creating multi-departmental training to improve overall underwriting.

- Created "How To" manuals for company staff to use to increase efficiency & productivity.- Created "State Guidelines" manual for staff to refer to while pursuing damage claims.- Increased profitability within the department a minimum of 47% each year for 6 consecutive years.- Company liaison to 30+ service providers to ensure communication is constant, obligations are being met by all parties & payment transactions are being made in a timely manner.- Maximized charging & collections of ancillary fees according to State guidelines.- Responsible for investigating & processing accident and damage claims for all U.S. rental branches while working with local & national law enforcement agencies.- Responsible for determining whether coverage exists for a particular claim by reviewing and evaluating all incident reports, speaking to all parties involved and reviewing photos of damage.- Created weekly and monthly reports to track U.S. rental branch & corporate progress.

Pembroke Pines, Fl

- Increased overall dealer profits through the up-sale of maintenance & preventative services.- Coordinated 7 teams of technicians (30+ techs) to ensure proper completion of services while maintaining the highest level of customer/dealership satisfaction.- Coordinated customer concerns with factory representative during post-warranty repairs.

Doral, Fl

- Increased dealer profits by, providing exceptional customer service & creating repeat business while ensuring all repairs were performed in a timely manner.

Multiple Rental Locations

Loss Control Administrator - Responsible for subrogation and mediation of damage claims for all locations located within the South East Region while leading the department in collections 5 out of 7 months.- Directly impacted the regions profitability by increasing collections and lowering branch losses by conducting weekly and monthly meetings and trainings. Rental Manager- Responsible for fleet management and growth, employee development and retention, increasing branch profitability by effectively working accounts receivables, implementing loss prevention tactics and marketing to new and existing corporate customers.- Managed multiple locations; at each location was able to increase fleet growth (50% avg.) and revenue (30% avg.)- Service multiple national & world-wide corporate accounts: FedEx, Homestead Airforce Base, FPL, Diageo, South Motors Auto Group, Dade Jeep Chrysler, Hotel Sofitel and multiple Marriott & Radisson locations.- 4-year winner of Exceptional Achievement Award.- 4-year member of Enterprise Diversity Committee.

Bachelor Of Business Administration (Bba), International Business

Activities and Societies: The Pi Kappa Alpha Fraternity

General Studies

Activities and Societies: Math Club, Math Honors Society, Spanish Club, Spanish Honors Society