As a SaaS Software Implementation Manager, Project Manager, and Customer Success Manager, I enjoy helping teams and clients achieve success through creative problem solving, consistent communication, and a willingness to listen and learn. My colleagues appreciate my kindness, empathy, adaptability, and resiliency in my work. My clients have consistently felt successful in interactions with projects/endeavors and feel confident in their prospective next steps. I have strong experience in customer success, account management, software implementation, and technology consulting. Contact thomaspatrickolk@gmail.com.I have been recognized as a collaborative and clear communicator, compassionate listener, and creative problem solver who provides custom software solutions to support client needs and success. I consistently achieved stellar feedback from clients and management and was awarded Employee of the Month in 2022 for demonstrating resiliency. As the Software Implementation Specialist at Kaleidoscope, a SaaS company that provides software solutions nationwide across industries to support application processes, I led new client implementation projects nationwide. Planned, organized, and directed the work of team members, as a project manager I launched hundreds of scholarship application programs to fund the education of thousands of students nationwide.My skills and experience using Salesforce technology have delivered optimal customer experience. I develop and implement software and have worked cross-functionally with Sales, Customer Success, and other teams to achieve their goals. I have demonstrated leadership skills, creativity, negotiation, critical thinking, and teamwork. I have experience across many industries including non-profits, foundations, education, athletic institutions, small businesses, and enterprise-level clients. Committed to my community and the equity and diversity, I founded an after school club that paired high school students with residents of a home for adults with special needs to form connections and gain perspective into the disabled community. As a high school scholar and athlete I lettered in lacrosse and community service.In my free time you can find me teaching fly fishing to friends, downhill skiing with family, cycling the beautiful Twin Cities Lakes and volunteering for organizations serving children in need.