Thomas Orlowski Email & Phone Number

• Consulting, coaching, and directing operations and team in fast-paced competitive sales environment in company emphasizing world class customer service with a “satisfaction guaranteed” motto• Demonstrating the benchmark selling techniques - measuring and interviewing clients, developing and maintaining personal clientele, ensuring all commitments and promises made to guests are met • Day-to-day responsibilities including inventory control, shipping and receiving, fulfilling online orders, processing custom orders, working with customers on sales & fittings of custom suits, tuxedo rentals and other fine clothing, controlling tailor shop, and managing guest relations and employee personnel • Coaching and monitoring team member’s behaviors to reach statistical and volume goals Achievements/Awards: “Award of Excellence” in 2015 for Chicagoland area, commendation letters from CEO George Zimmer, “2006 Outstanding Chamber Member Business Person” awarded by Oak Lawn Chamber of Commerce

Woodridge, Illinois, United States

• Responsible for all soft-line departments including Men’s, Young Men’s, Juniors, Petites, Misses, Plus Sizes, Maternity, Lingerie, Handbags & Accessories, and Fine Jewelry at Woodridge, IL - highest volume store in the country• Drove sales, credit, customer service, daily inventory management and hands-on merchandising• Scheduled, worked with and coached 40 part time associates and 8 full time sales leads • Departments generated approximately $22 million in sales volume annually with the highest standards

• Directed sales and operations with 24 team members, generated over 7.5 million in net sales in fiscal year 2000 • Functional responsibilities include staffing, recruitment, retention, guest follow up, recognition, performance management, coaching, special events, credit, recovery process and development of online clientele system Achievements/Awards: Men’s Tailored Clothing area net sales performance goal to 108% and Men’s Shoes 103% for fiscal year, awarded 31 monthly Flagship Star Awards for increase over sales goals, credit goals and BEST service scores, awarded 4 quarterly Selling Manager’s Achievement Awards, achieved 100% participation in guest opinion surveys, received Marshall Field’s Bronze Award for online repeat clientele performance, and recommended by psychological appraisal for the Assistant Store Manager position within Marshall Field’s

• Promoted from Chicago District Manager • Directed sales and operations for 16 store locations generating $20 million in annual revenue with 160 employees • Coordinated all field operations in Illinois and Wisconsin with individual Corporate Executive Management departments • Developed business plans, marketing strategies, budgets, set sales goals, and analyzed stores’ performance and results, reporting directly to the VP of Operations • Achieved double digit comparable store increases – the best market results in the country, including Atlanta • Restructured Chicago’s store management staff, reducing sales/salary payroll by $100,000 • Initiated restructuring of unearned commissions, saving over $250,000 annually • Assisted in merchandising, balancing, and inventory control, reducing shortages .5%

• Directly responsible for all store operations, sales, personnel, motivation, customer service, security, and assisting in all financial areas, marketing, merchandising, and strategic store planning for eight upscale men’s and women’s clothing stores, reporting directly to COO and CFO • Achieved double digital sales increase consecutively for four years on a comparable store basis, reduced merchandise shortages from 3.5% to 1.1% of sales over the previous 5 years, dramatically reduced store payroll and operating expenses by a combined total of 5% • Motivated all staff to meet the highest levels of productivity and profitability, with a focus on building customer relationships and total commitment to customer satisfaction to ensure repeat business and referrals • Initiated, designed and implemented award programs, contests and other incentive plans for store managers, goal-oriented sales staff and sales support staff with outstanding results • Coordinated new store openings, assisted in implementation of STS Systems PC register system (with customer profile, enhanced transfer system, employee reports and statistics at store level, price lookup and style locator) • Recruited, trained staffs, and assisted in developing BEST (Building Excellence in Sales Together) training program, loss prevention policy and procedures manual, employee handbook and employee review. • Internal promotions: Store Manager (1987-1989), General Manager – Flagship store (1989-1991)

Education record

Education record