Olanrewaju Thomas Email & Phone Number

London, England, United Kingdom

• Day to day network support for over 1000 staff and students within school. A huge variety of issues ranging from hardware support and repair through to desktop software support and Windows network support (Active Directory, Microsoft Exchange, Symantec BackupExec, Microsoft Data Protection Manager).• Network administration duties, including patch/update management.• Configuring new servers to be deployed into the cluster.• Suggesting improvements to the existing infrastructure, agreeing them with the Senior IT Manager and implementing them.• Troubleshooting backups when there are problems.• Improving exiting policies and procedures around network maintenance.• Working with the IT Supervisor and Senior IT Manager towards Cyber Essentials Plus.• Managing an IT support team via a help-desk system.• Mentoring junior colleagues, teaching them both IT skills and management skills.• Improving tech support by implementing changes to make the team more effective (in consultation with the senior IT Manager).

London, England, United Kingdom

• Provided 1st line of technical support to over 300 end-users, troubleshooting network, hardware and software (Microsoft Office 365 suite) issues, answering questions, and providing solutions. • Setting up user accounts and computer profiles on Windows Server Active Directory.• Managed the help desk system, ensuring that all requests were logged, tract, and resolved in a timely manner. • Performed system administration tasks, including installing, configuring, and maintaining software(Windows 10, OSX, Linux), hardware, and network systems.• Created and maintained technical documentation, training materials, and user manuals to assist end-users in understanding how to use software and hardware systems.• Responded to and managed incidents, including assessing the severity of the issue, identifying the root cause, and working to resolve the problem as quickly as possible.• Managed changes to hardware and software systems, ensuring that changes are planned, tested, implemented a controlled and timely manner. • Worked with vendors to purchase and maintain hardware and software systems, negotiating contracts, managing licenses, and ensuring vendors meet SLAs.

Germany

• Created rich interactive visualizations through data interpretation and analysis (Google Data Studio, PowerBI, Tableau).• Provided technical expertise on data cleaning, data mining, and web scrapping.• Created database connections, schema, and developed queries using SQL commands.• Developed programming scripts, plots, and analyse data using.• Assisted senior data analyst as needed. • Assisted with performing detailed data validation spanning across several different international projects.• Statistical model creation.

Lagos, Nigeria

• Used statistical tools to find, analyse, and interpret patterns and trends in large data sets that can support diagnosis and prediction.• Prepared management reports that include trends, patterns, and predictions based on relevant data.• Analysed local, national, and global trends that impact both the organisation and the hospitality industry.• Prepared stakeholders’ analysis reports.

Lagos, Nigeria

• Maintained social media presence across all digital channels• Planned and executed digital marketing strategies, including SEO/SEM, marketing database, email, social media, and advertising campaigns.• Provided technical support, troubleshooting network and software issues.• Brainstormed new and creative growth strategies.• Utilised industry-standard equipment and software to deliver high-quality videos. • Back-end website management.

Lagos

• Conducted market research and analysis to help the food business understand consumer preferences, identify new market opportunities, and develop new products that meet customer needs.• Conducted feasibility studies to evaluate the viability of new business ventures or projects, such as opening a new restaurant or launching a new product line.• Capturing and editing compelling visual stories with Premiere Pro.• Maintained social media presence across all online platforms.• Created business model and growth strategies.

Lagos, Nigeria

- Database designing, development and administration. - Complex data querying with MySQL.- Preparation of ERD and Database Schema.

Master'S Degree, Computer Science (Distinction)

Bachelor Of Science (Bsc), Petroleum Engineering