Thomas P. Email and Phone Number

As the Sales Manager for the Graduate Team at KBS Corporate, I play a pivotal role in shaping the future of our sales force. My primary responsibility is to coach, mentor, and lead new starters, including apprentices, graduates, and individuals with prior sales experience, as they integrate into our dynamic sales environment.Key Responsibilities:• Coaching and Development: Provide hands-on coaching and guidance to new starters, ensuring they acquire the necessary skills and knowledge to succeed in their roles.• Banking: Ensuring all income coming into the business from my outbound sales team is collated and reported accurately.• Leadership: Lead by example, fostering a positive and productive team culture that motivates new starters to perform at their best.• Onboarding: Oversee the onboarding process, ensuring that all new starters are well-versed in company policies, procedures, and sales strategies.• Training: Deliver tailored training programs that address the diverse needs of apprentices, graduates, and experienced sales professionals, facilitating their transition from the academy team to the core team.• Performance Monitoring: Track and assess the progress of new starters, providing constructive feedback and implementing strategies for continuous improvement.• Team Collaboration: Work closely with the academy team and other departments to ensure a seamless transition for new starters as they progress within the organization.• Sales Strategy: Contribute to the development and implementation of sales strategies that align with company objectives and drive overall business growth.Success in this Role: Success as a Sales Manager on the Graduate Team is measured by the seamless integration of new starters into the company, their progression to the core team, and their overall performance and contribution to the business. My leadership is crucial in developing a competent and motivated sales team that drives KBS Corporate's growth and success

KBS Team Leader for both our Graduate and Apprentice programs. Whilst also supporting the wider department for any training and development needs and process improvements.

A result-driven insurance advisor who is responsible for providing financial advice to clients on retirement planning, investing in the future, saving for education, and life insurance protection. As an insurance advisor I spoke to client, completing a financial needs analysis, and present them with customized financial proposals. I then discussed the market insurance options that suit their needs.As a successful insurance advisor, I stayed up to date with the latest products and benefits and inform clients of these offerings. Ultimately, as a first class Insurance Advisor I offered specialised guidance and advice on areas of concern and empowered people to live better lives.Consistently outperforming peers whilst maintaining a level of world class service.

Leading a team of 7 Insurance advisors whilst also being a first point of contact for any clients, new or existing, for any Insurance needs. Specialising in Life Insurance, Critical Illness Cover, Income Protection and Family Income Benefit.A result-driven insurance advisor who is responsible for providing financial advice to clients on retirement planning, investing in the future, saving for education, and life insurance protection. As an insurance advisor I spoke to client, completing a financial needs analysis, and present them with customized financial proposals. I then discussed the market insurance options that suit their needs.As a successful insurance advisor, I stayed up to date with the latest products and benefits and inform clients of these offerings. Ultimately, as a first class Insurance Advisor I offered specialised guidance and advice on areas of concern and empowered people to live better lives.Consistently outperforming peers whilst maintaining a level of world class service.

• Reduced internal demand by circa 10%. through the removal of waste and clear communication.• Increased first time resolution by 75% through coaching and training of relevant processes.• 8% reduction in call handling time through the innovation of new working processes and use of capability charts. • I was the lead in Prepayments Sales and Retention strategy and achieved a 11%+ yearly sales conversion in both cross sales, new acquisitions and retain against a departmental target of 9%.• Achieved market leading NPS with my team of +55% against the industry average of -19%.• Increased personal productivity of customer advisors to achieve KPIs through the delivery of clear objectives, measures and incentives and the understanding that every interaction is important, 92% advisors now achieving all measures YTD.• Reduction in absenteeism of 3% through effective application of the relevant policies• Delivered savings on budget of £250k through the enhancement of system processes. • Remapped all back office processes to ensure we are as efficient as possible reducing waste and only working value adding task. Helped with the removal of 1.5million waste tasks.• Won 2 customer service awards and 1 Safety, Health and Environment award as part of the Carbon Conversations project – also won the National front line customer service award for Caring Energy.• Consistently scored above 85% for my teams employee satisfaction in a very difficult changing environment. • I was the Prepayment lead for the people development strategy. I regularly ran development workshops for people who are looking to progress within the business. I also managed the floorwalkers and Lead Advisors to ensure they are maximizing their productivity and structure their day to day role. This included compliance, coaching and process improvements whilst also helping them to be perceived in the right way by enhancing their personal image.

Working specifically in the Staywarm department for our most vulnerable clients. This was a specific plan designed for people in later life so absolute care, empathy and consideration was key to each conversation. Throughout this role I was regularly used as a stand in for management to cover holidays, maternity etc whilst supporting with coaching new and existing staff, ensuring I consistently exceeded all metrics expected of me.