Thomas P John Email & Phone Number

Angamaly, Cochin.

• Creating new corporate accounts and managing corporate tie-up• Developing innovative holiday packages.• Managing the Inbound clients especially clients from European Countries.• Developing a tangible goal process system for employees, to facilitate clarity of thought process and job role.• Leading and giving training to the Staffs.• Developing business in all the destinations.• Implementing high level operational standard system and procedures• Taking care of Public Relations.• Creating new corporate accounts and tie-up with Inbound and Outbound Travel agents.• Involving overseeing the day to day operations ensuring the highest level of services.• Taking care of Guest complaints.• Maintained a high level of customer satisfaction through attention to detail in defining customer needs.• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele and to encourage word of mouth referrals.• Ensure all the guests carried a positive image of the Hotel.• Coordinated planned and directly supervised staff activities.• Monitoring the staff to ensure completely focus on delivering a quality customer experience.• Double check the cleanliness of the Rooms and Guest Areas.

• Creating new corporate accounts and managing corporate tie-up• Developing innovative holiday packages.• Managing the Inbound clients especially clients from European Countries.• Developing a tangible goal process system for employees, to facilitate clarity of thought process and job role.• Leading and giving training to the Staffs.• Developing business in all the destinations.• Implementing high level operational standard system and procedures• Taking care of Public Relations.• Creating new corporate accounts and tie-up with Inbound and Outbound Travel agents.• Involving overseeing the day to day operations ensuring the highest level of services.• Taking care of Guest complaints.

• Creating new corporate accounts and managing corporate tie-up• Developing innovative holiday packages.• Managing the Inbound clients especially clients from European Countries.• Developing a tangible goal process system for employees, to facilitate clarity of thought process and job role.• Leading and giving training to the Staffs.• Developing business in all the destinations.• Implementing high level operational standard system and procedures• Taking care of Public Relations.• Creating new corporate accounts and tie-up with Inbound and Outbound Travel agents.• Involving overseeing the day to day operations ensuring the highest level of services.• Taking care of Guest complaints.

Munnar Area, India

• Creating new corporate accounts and managing corporate tie-up• Developing innovative holiday packages.• Managing the Inbound clients especially clients from European Countries.• Developing a tangible goal process system for employees, to facilitate clarity of thought process and job role.• Leading and giving training to the Staffs.• Developing business in all the destinations.• Implementing high level operational standard system and procedures• Taking care of Public Relations.• Creating new corporate accounts and tie-up with Inbound and Outbound Travel agents.• Involving overseeing the day to day operations ensuring the highest level of services.• Taking care of Guest complaints.

Karette, Trivandrum

• Taking care of Govt.Official’s visits to the hotel (Excise, Police, Legal Metrology, Food Inspector, Labor, Health, Income Tax Etc.)• Leading HOD meetings and training them periodically.• Total Control of cleanliness and hygiene.• Cross check with all the sales reports, Excise stock register and HOD Logs.• Official rounds to all the Depts.• Total finance control and cash flow.• Check up all vouchers including purchase bills and verify with Day book.• Implementing high level operational standard system and procedures in the hotel.• Taking care of Public Relations.• Creating new corporate accounts and tie-up with Inbound and Outbound Travel agents.• Involving overseeing the day to day operations ensuring the highest level of services.• Taking care of Guest complaints.• Reporting total sales to the Director everyday. • Total cost cutting and controlling. • Staff recruitments and Interviews.

Kunnamkulam, Thrissur.

• Creating new corporate accounts and managing corporate tie-up• Developing innovative holiday packages.• Managing the Inbound clients especially clients from European Countries.• Developing a tangible goal process system for employees, to facilitate clarity of thought process and job role.• Leading and giving training to the Staffs.• Developing business in all the destinations.• Implementing high level operational standard system and procedures• Taking care of Public Relations.• Creating new corporate accounts and tie-up with Inbound and Outbound Travel agents.• Involving overseeing the day to day operations ensuring the highest level of services.• Taking care of Guest complaints.

Kallar, Munnar.

• Creating new corporate accounts and managing corporate tie-up• Developing innovative holiday packages.• Managing the Inbound clients especially clients from European Countries.• Developing a tangible goal process system for employees, to facilitate clarity of thought process and job role.• Leading and giving training to the Staffs.• Developing business in all the destinations.• Implementing high level operational standard system and procedures• Taking care of Public Relations.• Creating new corporate accounts and tie-up with Inbound and Outbound Travel agents.• Involving overseeing the day to day operations ensuring the highest level of services.• Taking care of Guest complaints.

Kadavanthra, Cochin.

• Creating new corporate accounts and managing corporate tie-up• Developing innovative holiday packages.• Managing the Inbound clients especially clients from European Countries.• Developing a tangible goal process system for employees, to facilitate clarity of thought process and job role.• Leading and giving training to the Staffs.• Developing business in all the destinations.• Implementing high level operational standard system and procedures• Taking care of Public Relations.• Creating new corporate accounts and tie-up with Inbound and Outbound Travel agents.• Involving overseeing the day to day operations ensuring the highest level of services.• Taking care of Guest complaints.

Kottayam Area, India

• Mail correspondence with Travel agents and FITs• Preparing Rooming list and arrangements as per the reservation request• Preparing monthly reports for the management to make MIS• Assisting the FOM for the Revenue Management• Assisting the Sales Team to achieve the target on its peak• Promote the sale of in-house facilities and up selling of rooms

Chengannur, Aleppey.

• Trained in Various Departments• Handling reception desk, Check-in and Check-outs• Handling Telephone Board• Directing the guest to the rooms• Handled the Check In/Out Procedures professionally • Assisted the customers with enquiries and specific needs• Acts as Shift Cashier• Handling the reservation enquiries• Allotting the rooms for the upcoming arrival• Coordinating with other departments to make sure all the amenities provided in the arrival rooms as per the Amenities voucher issued• Helping the night Auditor by preparing reports.

Diploma In Hotel Management

Education record