Established customer success manager who partners with agencies and organizations to drive toward desired mission outcomes and performance. Empowers leaders and teams by aligning Forrester’s research, curated tools, frameworks, and hands-on guidance to accelerate progress.Customer experience advocate who is passionate about process improvement, change management, and turning insights into action. Interests include but are not limited to customer experience, employee experience, the future of work, and leading with customer obsession. “Leave people, places, and things in better condition than you found them.”