Thomas Palmér Email & Phone Number

Mjölby, Östergötlands Län, Sverige

As a Director of Product Management at PG Forsta, I lead the Forsta Visualizations platform, previously known as Dapresy Pro. Forsta Visualizations is a sophisticated data visualization and reporting platform designed primarily for market research and customer experience professionals. It supports a wide range of reporting and visualization options customized and specialized for the MR-CX-EX industry. The platform spans from interactive and visually appealing storytelling/infographic dashboards to tools for exploring and analyzing data as a researcher/analyst, including self-service options such as crosstabulations and charting tools.Key Responsibilities:-Product Strategy and Roadmap: Develop and maintain a product roadmap aligned with business goals and market trends. Prioritize features and enhancements based on customer feedback and business value.-Stakeholder Collaboration: Work closely with cross-functional teams globally, including engineering, design, marketing, sales, and customer support, to ensure alignment and successful product delivery.-Customer Insights: Gather and analyze customer feedback to identify opportunities for product improvements and innovation.-Product Management: Lead product development projects from requirement collection to launch, ensuring timely delivery and quality outcomes.-Market and Competitive Analysis: Conduct ongoing market and competitive analysis. -Reporting and Visualization Support: Support the service organization in larger and more complex projects as a reporting and visualization expert. Help identify solutions for custom reporting projects and develop concepts for both customized reporting and efficient standardized survey reporting.

As a Senior Product Manager at Forsta, I lead the Forsta Visualizations platform, previously known as Dapresy Pro. Forsta Visualizations is a sophisticated data visualization and reporting platform designed primarily for market research and customer experience professionals. It supports a wide range of reporting and visualization options customized and specialized for the MR-CX-EX industry. The platform spans from interactive and visually appealing storytelling/infographic dashboards to tools for exploring and analyzing data as a researcher/analyst, including self-service options such as crosstabulations and charting tools.Key Responsibilities:-Product Strategy and Roadmap: Develop and maintain a product roadmap aligned with business goals and market trends. Prioritize features and enhancements based on customer feedback and business value.-Stakeholder Collaboration: Work closely with cross-functional teams globally, including engineering, design, marketing, sales, and customer support, to ensure alignment and successful product delivery.-Customer Insights: Gather and analyze customer feedback to identify opportunities for product improvements and innovation.-Product Development: Lead product development projects from requirement collection to launch, ensuring timely delivery and quality outcomes.-Market and Competitive Analysis: Conduct ongoing market and competitive analysis. -Reporting and Visualization Support: Support the service organization in larger and more complex projects as a reporting and visualization expert. Help identify solutions for custom reporting projects and develop concepts for both customized reporting and efficient standardized survey reporting.

As a Senior Product Manager at Confirmit, I lead the Dapresy Pro platform which is a sophisticated data visualization and reporting tool designed primarily for market research and customer experience professionals. It supports a wide range of reporting and visualization options customized and specialized for the MR-CX-EX industry. The platform spans from interactive and visually appealing storytelling/infographic dashboards to tools for exploring and analyzing data as a researcher/analyst, including self-service options such as crosstabulations and charting tools.Key Responsibilities:-Product Strategy and Roadmap: Develop and maintain a product roadmap aligned with business goals and market trends. Prioritize features and enhancements based on customer feedback and business value.-Stakeholder Collaboration: Work closely with cross-functional teams globally, including engineering, design, marketing, sales, and customer support, to ensure alignment and successful product delivery.-Customer Insights: Gather and analyze customer feedback to identify opportunities for product improvements and innovation.-Project Management: Lead product development projects from concept to launch, ensuring timely delivery and quality outcomes.-Market and Competitive Analysis: Conduct ongoing market and competitive analysis. -Reporting and Visualization Support: Support the service organization in larger and more complex projects as a reporting and visualization expert. Help identify solutions for custom reporting projects and develop concepts for both customized reporting and efficient standardized survey reporting.

As a Product Manager, I was responsible for developing a custom Employee Experience reporting platform for one of the largest telecom companies in Sweden from 2008 to 2011. I managed all stages from collecting requirements to product launch and implementation within the client's organization, including education and product support.In parallel, I initiated and led the development of the Dapresy Pro platform, a leading and sophisticated data visualization and reporting tool designed primarily for market research and customer experience professionals. It supports a wide range of reporting and visualization options tailored to the MR-CX-EX industry. I led the development from its inception, and the platform is still used today by major MR firms worldwide. During this time, I worked with engineering teams in India, Bosnia-Herzegovina, and Sweden.Key Responsibilities:-Product Strategy and Roadmap: Developed and maintained a product roadmap aligned with business goals and market trends. Prioritized features and enhancements based on customer feedback and business value.-Stakeholder Collaboration: Worked closely with cross-functional teams globally, including engineering, design, marketing, sales, and customer support, to ensure alignment and successful product delivery. -Customer Insights: Gathered and analyzed customer feedback to identify opportunities for product improvements and innovation. -Project Management: Led product development projects from concept to launch, ensuring timely delivery and quality outcomes. -Market and Competitive Analysis: Conducted ongoing market and competitive analysis. -Reporting and Visualization Support: Supported the service organization in larger and more complex projects as a reporting and visualization expert. Identified solutions for custom reporting projects and developed concepts for both customized reporting and efficient standardized survey reporting.

As a Key Account Manager and Project Manager, I was responsible for managing and nurturing client relationships, ensuring their needs were met with tailored solutions. I acted as the primary point of contact for key clients, coordinating with engineering teams located in India to deliver customized reporting applications. My role involved understanding client requirements, developing strategic account plans, and driving client satisfaction through regular communication and proactive problem-solving. I also identified opportunities for account growth and worked closely with clients to implement solutions that aligned with their business objectives.