Thomas Pate Email & Phone Number

Charleston, South Carolina Metropolitan Area

Reporting to CIO, responsible for all internal Business Applications, including strategy, planning & roadmap development for all business application areas, as well as enabling services such as Project Management, Business Analysis & Change Management.Lead portfolio of 100+ business applications (Salesforce, Workday), 50+ programs, $25M in annual spend; increased on time program delivery from 60% to 85/90%Drove IT Strategy to move from on premise application to cloud driven strategy, retiring 50+ different platforms/instances to 4 core platforms. Highlights:o Implemented Workday, replacing SAP; increased automated activities (Automated Renewals, Journal Entries, etc) by 30+%o Shifted Configure/Price/Quote toolset from Apptus to Salesforce CPQ; driving 30+M in increased digitally driven revenue and 10-20% efficiency for Sales teamo Implemented sales eco-system tools to increase sales efficiency – SalesLoft to drive sales performance, Consensus to automate sales demos, Drift to accelerate Sales Chato Implemented new Blackbaud Website, rebranding simultaneously, increasing traffic by 30%o Implemented ServiceCloud, enabling Customer Support transformation & 10% operational improvement (cases handled, cost reduction, etc)o Implemented online Knowledge Base (deferring 20+% of calls), Blackbaud Community (10x increase, now at 100k active members)Developed IT Workforce Strategy, sustaining 1st Quartile cost structure, designing Business Services structure, shift of delivery from 10% offshore to 70% offshore

Charleston, South Carolina Metropolitan Area

Led the operational readiness & launch of Blackbaud’s Church Management product, first new product launch since 2015. Oversaw launch to implementation of first 100 units of sales.• Directly accountable for ensuring all customer facing operational teams were prepared for launch – Marketing, Professional Services, Customer Support & Success, Billing, etc.• Accountable, with Product Management & Product Development, for readiness of Church Product (features delivered as planned, etc.)• Led program structure of 30+ people directly accountable, with 200+ people contributing to launch

Indianapolis, Indiana Area

Responsible for developing functional "blueprint" for internal operations of a SaasS company, then driving transformational change in several operating areas:- Led Customer Support transformation, reduced cost by 10% while sustaining customer satisfaction; implemented new technology (knowledge base, online communities, new Telephony) & process change (scheduling, workforce management)- Led transformation of Procurement – new technology, new policies, new processes; reduced purchase order volume and process time by 75%.- Led development of organizations’ first real estate strategy, including deal shape & initial design of new $50M HQ- Leading design and implementation of new workplace strategy

Drove Leadership Transformation program for Ohio/Kentucky/Indiana Make-A-Wish chapter (largest chapter in Make A Wish). Objective is to move from serving 50% of eligible children to 70%+ of eligible children. Transformation program included recruiting a new CEO, transforming the Board responsibilities and operations, and revising the Board governance structure.

Effectively the “Chief Administrative Officer” for Accenture North America, responsible for back office operations for $11B Consulting/Outsourcing business. At peak, responsible for scope of $288M, 1700+ people; 9 Functional areas (HR, Recruiting, Facilities, Local Technology, Local Marketing, Procurement, Payroll, Travel & Meeting/Event Planning, Local Office Support) representing 32 processes.

Global Transformational Program Director for various transformation programs. Generally worked under the leadership of Accenture's C-suite, focused on one or more of the major transformations or corporate priorities in a given period. Programs varied, but common themes included Business Transformation, Culture Change, Operational Effectiveness/Cost Reduction, usually on a global scale.Key roles include:- Global Program Director, Strategic Cost Management Program- Global Program Director, Human Resource Transformation Program- Global Program Director, SG&A (Selling, General & Administrative) Cost Reduction Program- Global Program Director, Senior Executive Compensation Transformation- Global Program Director, Sarbanes-Oxley Compliance Program- Global Program Director, Accenture Operating Model Implementation (implementation of new Organization)

Consultant with Accenture's Change Management practice, primarily serving clients in the Utilities and Financial Services industries. Functional Areas included culture and process change to support new technology; customer service improvement, process definition and implementation, business scorecard and metrics definition and implementation, culture change, etc. Positions included Consultant, Senior Consultant, Manager, and Senior Manager.

Master Of Business Administration (Mba), Finance & Organization Behavior

Bacheor Of Science, Business, Comp Science, Religion