Thomas Patten Email & Phone Number

I have been employed with Wells Fargo for the last 14 years, successfully advancing within Consumer Credit Servicing. I have enjoyed building long lasting customer relationships with a strong risk mitigation and compliance driven discipline. I spent my first 8 years moving from an introductory position in our collections servicing team to a leadership role. When I needed a new challenge, I moved to our Enterprise Complaints Management Office handling our most complex customer concerns and communicating resolutions both verbally and in writing with our customers and regulatory agencies. I excel in understanding customer situations, system’s processing, product management, research remediation, and communicating in a clear and concise manner. I have enjoyed advocating for our customers while doing what’s right for both our customers and our business. My top 5 strengths are Empathy, Developer, Achiever, Consistency, and Harmony.PROFESSIONAL ACCOMPLISHMENTS - 14+ years’ in financial services specifically in consumer lending, operations leadership, research and remediation.- 14+ years’ in a call center, customer service, collections, sales type environment.- 7+ years’ operational leadership and management experience.- 7+ years’ experience in developing, implementing, and monitoring processes to ensure compliance and risk management - 10 + years’ experience in project leadership and cooperative participation in project implementation.- 7+ years’ experience in handling escalated case reviews, case management, research and remediation, risk mitigation, and regulatory compliance.

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  Queensborough Community College Of The City University Of New York (Cuny)

  Engineering