- Process Improvement - overseeing all daily Operational procedures for the EMEA Orders Team, acting as an escalation point of contact for all internal and external queries. This involves frequent communication with senior management and ensuring any initiatives from leadership are implemented in line with business goals. - Data Analysis - conducting daily and weekly reporting on outstanding orders using custom queries and Excel to highlight any follow up action required by team members. I provide a daily snapshot of Operational activity to senior management and uphold team’s SLA’s.- Strategy and Planning - planning all rotation schedules and assigned tasks for the Orders Team. I ensure we have constant coverage to deal with capacity, delegating and reallocating resources accordingly to ensure the Orders Team function as efficiently and effectively as possible.- Interlock with cross-functional departments and stakeholders - serving as the subject matter expert on EMEA orders Operations. I regularly provide support on global projects by leveraging my extensive experience within the department.- People Management - coaching existing members of the team on side projects to help them grow and achieve their career goals. I also provide any new hires with all the training and resources they require, demonstrating high degrees of patience and empathy.- People Management - leading weekly team meetings to communicate our tasks. I create a space for focused collaboration, so I can secure buy in for our team objectives.

- I hold the record for the most orders processed daily, weekly, monthly, and yearly within the EMEA region. My accuracy rate on entry was over 99%. I became adept at validating order information quickly and ensured it adhered to Meraki’s strict compliance framework. - Provided operational and logistical assistance to internal and external stakeholders across different regions and time zones regarding operational procedures and policies.- Worked closely with Cisco’s global sales team and ensured they had the necessary training on best practices in regards to placing their orders. I regularly provided guidance promptly so they could provide exceptional service to their customers.- Trained new hires and ramped up them up quickly so that they could be productive within 30 days of joining.

- Led and managed business launches in major UK cities, including Edinburgh, Glasgow, and Birmingham.- Promoted and partnered with global and national chains to enhance business growth under tight deadlines, balancing high demands whilst providing excellent and attentive service levels to these business-critical accounts. I helped to onboard the first 100 McDonalds restaurants on the UberEATS platform.- Led a team and implemented scalable processes. I also managed existing processes and delegated responsibilities, giving every team member ownership and opportunities to grow.- Onboarded the most restaurant partners across UberEATS globally through relationship building and ensuring their individual business needs were catered for.

- Provided logistical and operational guidance to support rapid business growth in a start-up environment.- Managed communications with partner restaurants using Salesforce to solve operational problems in a fast-paced environment.- Used UBER proprietary software packages to produce and audit menus.

- Provide assistance when dealing with large volumes of crowd and a wide range of different personalities in a fast-paced environment.- Manage and maintain stock levels and stock presentation when working on the main merchandise stalls selling products.- Manage process efficiency with team members to maximise sales and opportunities.- Demonstrate customers service skills to communicate and engage interactively with the customer to increase sale opportunity.- Conduct cash and card payments in a pressured environment using only mental arithmetic adding up large quantities of items and prices.