Thomas Peacock Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Work directly with various clients and customers to insure accurate configuration of new customer products.Collaborate with Office of Legal and Regulatory Affairs to implement various form updates to remain in compliance with all lenders and states.Assist users in all areas of Operations to troubleshoot and resolve various issues with proprietary data management systems as well as third-party administrative systems.Work directly with IT Development to test, configure, and implement new technical features for areas of Operations using proprietary tools as well as accessing SQL data.Gather and supply data via SQL queries on an ad hoc basis for internal and external needs.Proactively identify opportunities for improving processes and resolving problems before larger issues arise.Consult with different departments within APCO during set up and configuration of dealerships and customers in each of our systems currently in use.

Norcross, Ga

Demonstrated my expertise in corporate operations and my ability to motivate and develop staff through the creation of a streamlined training process for newcomersEmploys coordination and project management skills to ensure that deployments of new applications and upgrades are carried out correctly and with regard to timingVerify data and information exchange between administrative systems and all versions of the software deployed to users. Mediate between software developers and IT infrastructure team to oversee installation and maintenance of systems

Norcross, Georgia

Researched, analyzed and documented system deficiencies to enhance existing processesDeveloped and executed accurate test plansSupported Dealer and Agent personnel with technical support problems through email, over the phone and face-to-faceSubmitted, tracked and completed work orders. Maintained a depth of knowledge regarding online systems, business processing, claims, financing and corporate operations

Greater Atlanta Area

Scheduled performances with a variety of groups at local churches and other venuesMaintained a private music studio of approximately 20 students including billing, scheduling, parent correspondence, etcWorked in conjunction with local band directors to provide coaching

Roswell, Georgia

Identified sales opportunities and implemented plans and strategies to drive sales while maintaining a high standard of customer service (the PGA TOUR Superstore Experience)Maintained open communication with other managers. Facilitated the ongoing development of associates by ensuring they receive timely performance feedback and effective training

Kennesaw, Georgia

Verified and maintained accurate records of merchandise and suppliesVerified the quality and quantity of items and orders to ensure consistency with established inventory management practices

Assigned and prioritized projects relating to the construction and repair of Pipe Organs across the Southeastern United States based on workers’ abilities and upcoming scheduleWorked closely with clients to discuss task progress and establish completion timelines Assisted vendors by troubleshooting database problems related to organ operation Trained employees on unfamiliar tasks

Maintained accurate records of grades, attendance, and participation for approximately 100 students per semester.Taught college students of various ages a brief and working knowledge of music. Provoked thought on the topics associated with music and art

Master Of Business Administration (Mba), Business Administration And Management, General, 3.67

Coursework Managing Innovation & Technology Development (Fall 2016) Strategic Management: An Integrative, Capstone Experience (Fall 2016).

Master Of Music, Tuba Performance

Bachelor Of Music, Tuba Performance

Associate Of Arts, Music