Thomas Pernot Email & Phone Number

Foster City, California, Us

Risk Strategy Optimization:• Execute assessment and optimization of fraud prevention strategies for EU issuers.• Improved fraud capture, FPR, authentication and authorization performance with card payments.• Spearhead fraud optimization initiatives across the EU region.Cost Management:• Streamline direct and indirect fraud costs along with Interchange fees.SME and Consultancy:• Act as a Subject Matter Expert (SME) and Consultant in the field of fraud and risk management.Product Development:• Developed a consulting service for fraud optimization targeting EU issuers from inception to go-to-market, resulting in a new revenue stream.Business Development and Sales:• Proven sales and business development track record across Europe, with significant accomplishments with EU issuers.• Established ability to cultivate strong business relationships, drive revenue growth, and expand market presence.

Ebene, Republic Of Mauritius, Mu

Payment Service Providers (PSPs) Management:• Conducted a comprehensive review of PSPs, sourced new ones, integrated them into the system, and monitored their performance through efficient and cost-effective monitoring procedures.Fraud Prevention:• Implemented fraud prevention strategies with a focus on Anti-Money Laundering (AML), incorporating process improvements for heightened effectiveness in monitoring.User Experience and Payment Process Optimization:• Optimized User Experience (UX), Customer Experience (CX), and payment processes, leading to enhanced efficiency and cost-effectiveness in monitoring operations.Revenue Growth:• Successfully increased revenue streams through effective orchestration and monitoring of payment strategies and processes by optimizing internal procedures for enhanced efficiency and cost-effectiveness.

China, China, Cn

Fraud Management:• Successfully managed a high volume of fraud in the Gaming and Music business lines. Established a manual review process for the e-commerce line and implemented global strategy improvements.SME and Liaison:• Served as a Subject Matter Expert (SME) liaising with partners and fraud/payment teams on payment and risk issues.Framework and Policy Development:• Developed comprehensive fraud frameworks, policies, and operating manuals.Project Management:• Designed and implemented fraud programs and projects.Team Supervision:• Supervised analysts in executing fraud-related investigations.Investigation and Resolution:• Led in-depth investigations to identify fraud patterns and resolve escalated issues.Performance Monitoring:• Conducted continuous tracking and performance monitoring of decision systems and models.

London, Greater London, Gb

Payment Specialist:• Payment inquiries and support teams management.• Setup payment support policies, strategies and objectives• PsP and APM sourcing, implementation, management and performance reviews• Payments methods status and financial activity monitoring • Payments orchestration, optimization and smart routing (strategies and platforms) • Acceptance rate and UX improvement • Reporting & KPIFraud Prevention Specialist:• Fraud analysts team management• Setup fraud prevention policies & strategies & objectives globally• Find fraud patterns, fraudulent accounts and take necessary actions• Monitor, update and create fraud prevention rule sets• Monitor and adjust machine learning (internal and external solutions)• Fraud prevention solutions sourcing & implementation & management & performance reviewDigital Distribution of FFXIV: (product pages management)• Steam• Green Man Gaming• Humble Bundle• NexwayPayment and Fraud Prevention speaker / mentor / consultant:• MRC (Speaker and Mentor)• MPE (Speaker and Advisory Board member)• Pay Expo (Speaker)• AKJ Associate - Securing Online (Speaker)• Audit & consulting

London, Greater London, Gb

Payment support:• Processing payment inquiries• Charge-backs and SEPA reversals processing / recoveryFraud prevention:• Fraud monitoring and reports• Rule sets adjustment and account admin tasks.• Fraud manual reviews• False positive tracking and processingBusiness Development - Digital distribution:• Retailers’ product pages setup and QA.• Alliance and partners sourcing and proposals.• Market studies and development strategies proposals.• Community & media events and game conventions: Planning, attending and performance reviews (Gamescom, Paris game weeks, Japan expo, TGS etc).

London, Greater London, Gb

Organizing, supervising and training of the GM team.Introduced regular performance reviews and created performance review document and procedures.Improved existent workflows, provided new flows, trained new members of staff.Created and supervised a GM patrols system in order to mitigate RMT activities.Specialist with RMT prevention methods.

London, Greater London, Gb

Providing assistance to players of online video games, translating news and KB articles from English to French, following and improving guidelines/workflows.

College Of University, International Trade And Firm Management

Advanced Technician'S Certificate, Technical And Commercial (Bts Technico Commercial)

Btech Level (Bac Sti Mécanique), Industrial Technology/Technician