Thomas Perras Email & Phone Number

Product Manager for a suite of SOAP based API capabilities that enable a bi-directional interface between a telecommunication provider’s internal systems and the external systems of the provider’s signature Fortune 500 clients. • Write clear business requirements.• Communicate requirements to an international team of systems architects, software developers and business process engineers.• Maintain technical documentation and marketing materials for each service API.• Assist… Show more Product Manager for a suite of SOAP based API capabilities that enable a bi-directional interface between a telecommunication provider’s internal systems and the external systems of the provider’s signature Fortune 500 clients. • Write clear business requirements.• Communicate requirements to an international team of systems architects, software developers and business process engineers.• Maintain technical documentation and marketing materials for each service API.• Assist external clients develop and test to the API.• Product launch of new services.• Clearly communicate project status, delays and escalations. Show less

Test planning / issue management for an API enabling bi-directional system to system transactions for a suite of services, between a Fortune 500 telecommunications provider and their external clients. • Develop detailed test steps based on business requirements, solution design documents and architecture flows.• User Acceptance Test (UAT) and User Certification Test (UCT) execution.• Identified issues/bugs with detailed instructions for reproducing.• Coordinated daily… Show more Test planning / issue management for an API enabling bi-directional system to system transactions for a suite of services, between a Fortune 500 telecommunications provider and their external clients. • Develop detailed test steps based on business requirements, solution design documents and architecture flows.• User Acceptance Test (UAT) and User Certification Test (UCT) execution.• Identified issues/bugs with detailed instructions for reproducing.• Coordinated daily testing activities in a simulated production environment, reported daily test results and escalated delays.• Worked with developers to resolve open issues, coordinated retests and ensured successful turn up in a live production environment. Show less

Point of contact for selected customers as part of the controlled introduction of a new telecommunications bundled service offering. • Coordinated the implementation of contracts, provisioned new services and completed billing verification. • Identified key performance issues in order to improve efficiency in a new process prior to making it generally available.

Billing analysis and adjustments for Frame Relay customers.• Worked with a team of revenue assurance professionals to identify and resolve Frame Relay billing disputes.

Bachelor Of Science (B.S.), Small Business Administration

Cum Laude

Associate'S Degree, Business Administration

Education record

Education record