Thomas Perrotta Email & Phone Number

Harrisburg, Pennsylvania

Department head responsible for compliance oversight companywide. I am accountable to safeguard and ensure adherence to industry laws and regulations. I maintain open communication / collaborate with members of executive management, vice presidents and department heads to safeguard the integrity and transparency of the company's compliance practices. I actively develop, manage and audit Penn Credit’s Compliance Management System to ensure the integrity of information and mitigate risk. It is my responsibility to align company practices, policies and procedures in adherence with all laws and regulatory requirements. I have a strong background in the applicable laws and regulations including but not limited to, FDCPA, FCRA, GLBA, TCPA, HIPAA, and various state laws. Other responsibilities include; Mitigate risk Prevent/Correct non-conformities Regulatory complaint oversightConduct account investigations Conduct internal, external, sub-contractor and vendor audits / correct non-conformities Training and development I am an active member of senior management and member of Penn Credit’s Training Committee. I attained ACA designations as a Professional Collection Specialist, Certified Trainer Specialist and Credit and Collection Compliance Professional

Harrisburg, Pennsylvania

Successfully meet all demands of a division manager while leading and maintaining a minimum of sixty four collection specialists, four assistant managers, and two clerks. I oversee compliance issues of the Fair Debt Collection Practices Act as well as other federal and state governing laws associated within the collection industry. Adhere to, and implement all policies and procedures while taking corrective action as deemed necessary. I possess a leadership role in the everyday dealings with my staff and their constant development through various coaching and training techniques. I am accountable for maintaining my team's success, growth and productivity. Duties also include charging the hiring process, conducting interviews and placing qualified applicants in a position to succeed.