Assist in all areas of guest services. The Guest Services and Logistics Golf Cart Driver will assist in transporting guests during events while providing excellent customer service. The Fan Assistance Golf Cart Driver will work events at the Charlotte Motor Speedway, the Dirt Track at Charlotte, and zMAX Dragway.SAFELY transport guests who need additional assistance to and from each CMS venue.Greet all guests with a smile and engage them accordingly.Inquire as to where they need to go.Possess knowledge of facilities and overall property layout.Answer questions about CMS event day happenings.Inspect overall safety, appearance, and cleanliness of all vehicles and report any issues to the golf cart compound.Listen closely and respond to your radio for calls from base camp for requests phoned into the fan assistance golf cart hotline.

As an independent freelance worker for businesses around the Charlotte-Metro area planning, curating, and managing social media pages, marketing campaigns, and websites using HTML coding and WordPress. Also managing Customer Relationships with CRM tools. High Level of Experience with Graphic design, SEO and Google My Business management tools. Conducting time to time market research and seeing what the customer needs and wants are. Make recommendations to the business owners what research showed in campaigns and present findings. Tracked the performance of implemented campaigns and redeveloped as necessary to make more effective, impactful, efficient and cost saving.

As a management professional to the front-end service workers; all the while, working with the owner by managing payroll, scheduling, weekly operations, and behind the scenes work. Responsible for ensuring the staff provides a quality experience each visit and coaching and providing feedback to staff weekly.

Work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call as the first line manager.Report to the Service Delivery Manager. Act as one, encourage and motivate my team to resolve issues, accomplish goals and influence their career mobility. Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Use my time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of my team of 25 agents.Motivate and develop my team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done.

As a licensed insurance agent and customer service professional, I deliver service and expertise on current policies and upcoming renewal policies for members of USAA all the while providing excellent customer service and working with management to simplify ways to adhere to USAA policies and procedures on every inbound call and outbound call regarding the members insurance applying knowledge to assist members with complex billing, policy transactions, and insurance premium changes all the while navigating across multiple business systems and accessing data.I also Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions, including products and services. Provides thorough issue diagnosis while minimizing transfers, escalations and call backs.As a senior agent within the company I assist with other representatives that call into the Helpline that are unclear of a procedure in policy servicing and I point them in the right direction and help them navigate the system and communicate back to the member with knowledge.

As head cashier supervised and trained cashiers cash control and superior customer service skills. Responsible for the front-ends performance and mentoring staff on work ethic and drive to succeed while fulfilling opening, mid-day, and closing operations on schedule. Improved efficiency, performance, and motivation. Worked with store management daily and communicated across all channel’s ideas and recommendations for success.

As a Global Marketing & Corporate Affairs Vendor Operations Specialist played a key role in operations, partnering with Bank of Americas procurement leaders, vendors, and marketing strategy teams globally. Acted as a liaison between sourcing managers and vendors and contractors to source and scope work items into categories and decision requests while monitoring budget goals ensuring work, spend, and agency selection align with Bank of America’s strategic portfolio. Started implementing Bank of America's new tool MySource and worked with curators of the tool to make improvements. Continuously identified opportunities for improvement in agency’s oversight, structure, and operations. Assisted management and vendors in daily operation; all the while attending meetings, presenting findings, and discussing current projects.

As an Anti-Money Laundering Compliance Analyst - Due Diligence Consultant conducted routine reviews and quick-turn negative news investigations on individuals, entities, corporations, bank customers, and or transactions to determine appropriateness for granting a Wells Fargo loan to the customer. Documented findings from the multi-layered investigation using truncation tools and communicated with the appropriate line of business requesting the information. Accomplished more screening and investigations against various reporting lists than was necessary to complete the work, including OFAC, PEP, BSA lists, and Hot Lists in accordance to the US Patriot Act Section 326. Ensured compliance on all screening set forth by AML laws and regulations.

As a Market & Contract Relations consultant with Wells Fargo conducted in depth research independently to obtain W-8 and W-9 from entities that Wells Fargo does business with. Working with vendors and Wells Fargo intermediaries had to document and save all documentations to SharePoint using Microsoft Access and other programs in Microsoft Office Suite. Accomplished the 5000 findings and gathered the appropriate documentation necessary to complete the project before the IRS deadline for FATCA in a matter of three months to remain compliant with new regulations set forth.

As a Benefits and Enrollment Specialist handled inbound calls regarding benefits for employees and retirees for corporations; all the while utilizing multiple systems and technologies across multiple platforms to successfully enroll and send out required documentation. Utilized Interpersonal and Analytical skills to provide professional, knowledgeable, helpful, courteous customer service. Also played a key role in escalation of problems encountered by customers and relayed to management and other key personnel and sharing solutions to the problems.

As Department Shift Lead at Harris Teeter was dedicated and committed to provide unparalleled customer service to customers while managing, supervising, mentoring, and 25 plus staff and completing daily managerial duties throughout the shift and working with store management to ensure a successful daily operation.

Responsible for Multiple Tasks Daily; Including but Not Limited to, Cashier, Food Service and Preparation, and Catering