Thomas Pfeiler Email & Phone Number

Lawrence, Ks, Us

Long-Term Services and Supports (LTSS) Care Coordinator | Kansas Medicaid ProgramAs an LTSS Care Coordinator, I serve as a central advocate and resource for individuals on the Physical Disability (PD) and Frail Elderly (FE) Medicaid waivers in Kansas. My role is to ensure seamless access to essential services and supports, empowering members to maintain independence, quality of life, and dignity.With a focus on person-centered care, I collaborate closely with individuals, families, providers, and interdisciplinary teams to develop and implement customized service plans that address both immediate needs and long-term goals. I leverage my expertise in Medicaid program navigation, care management, and community-based supports to deliver results that prioritize member well-being.

Hartford, Connecticut, Us

Care Coordinator II Analyst | Aetna Better Health of KansasServed individuals on the Intellectual and Developmental Disabilities (IDD) and Severe Emotional Disturbance (SED) waivers within the Kansas Medicaid program.In this dual role as a Care Coordinator and Analyst, I ensured that members received comprehensive, person-centered care and support to improve their quality of life. I worked closely with individuals, families, and providers to coordinate services, identify resources, and develop tailored care plans that addressed members’ unique needs and goals.Key responsibilities included: • Care Coordination: Managed caseloads for IDD and SED waiver members, assessing needs, monitoring services, and ensuring continuity of care. • Member Advocacy: Collaborated with interdisciplinary teams to navigate complex systems, advocate for services, and resolve care-related challenges. • Data Analysis & Reporting: Utilized data-driven insights to identify trends, measure outcomes, and enhance program efficiency and compliance. • Problem-Solving: Addressed barriers to care by providing solutions that promoted independence, stability, and access to community resources. • Technical Expertise: Quickly adapted to large caseloads, leveraging organizational and analytical skills to support team transitions and meet program deadlines.By balancing care coordination with data analysis, I contributed to improved member outcomes while ensuring the effective delivery of long-term services and supports under the Kansas Medicaid program.

Coffeyville, Kansas, Us

As a Nursing Home Administrator, I improved efficiency and resident satisfaction by managing daily operations, transforming staffing models, optimizing scheduling, and implementing retention strategies. I developed training programs to ensure staff competency and compliance, leading to the PEAK award and a higher quality star rating. My achievements demonstrate a strong commitment to care quality, operational excellence, and regulatory adherence.

Coffeyville, Kansas, Us

As the Director of Social Services at this skilled nursing facility, I led the nursing home and rehab admissions process, improved community perception, conducted assessments, and provided case management support to residents and families. I managed the intake of new residents, monitored their transition home, and advocated for their rights and preferences.

Newton, Massachusetts, Us

As the Director of Admissions and Social Services at Brandon Woods at Alvamar, a large community with three distinct nursing home buildings, I led a team of social workers and social work students across the rehab-to-home program, regular nursing home, and Alzheimer’s unit. I managed the admissions process, improved community perception, conducted assessments, and provided case management support to residents and families. Additionally, I oversaw the intake of new residents, monitored their transition home, and advocated for their rights and preferences.

Topeka, Ks, Us

As the Director of Social Services at Pioneer Ridge Health and Rehab, which included the large rehab-to-home unit Rapid Recovery and a large nursing home, I supervised a substantial number of rehab-to-home clients and oversaw case management for the entire nursing home. I managed a designee and social work students while handling the admissions process, improving community perception, conducting assessments, and providing support to residents and families. Additionally, I managed the intake of new residents, monitored their transition home, and advocated for their rights and preferences.

Bachelors, Social Welfare

Bachelors Of Social Welfare, Theatre And Film