Thomas Phan Email & Phone Number

Cedar Rapids, Iowa, Us

• Design, manage, implement and support Fiserv Nautilus/Hyland OnBase ECM system. • Manage and configure Netwrix Auditor Service• Deploy, manage and support AWS S3, FSx, Workspaces and EC2 instances. • SQL server database management. • Manage and support Microsoft AzureAD, Teams, Sharepoint and OneDrive. • Deploy, manage, configure and support RingCentral phone system. • Manage, configure and support Cisco CUCM, CCX, IM Presence, Jabber and MediaSense. • Support Talkdesk Contact Center system. • Configure, deploy and manage PaperCut print solution. • Managed JitBit Ticketing System. • Create documentation, knowledge base and FAQs for mission critical systems. • Design, manage and implement Progress MOVEit Automation Tasks and Services. • Provide support for Fiserv DNA Client and Server-Side applications. • Manage, support and implement upgrades to Finastra LaserPro and CreditQuest business applications. • Delegate project assignments to team members. • Provide Helpdesk overflow support. • Mentor and train new and existing team members.

Hiawatha, Ia, Us

• Provided a full-suite of IT support services for small to large-sized businesses ranging from complementary IT support to existing in-house IT department to complete IT support and management.• Focused on system and networking solutions for government, law enforcement, real estate, healthcare, legal, industrial and education clients. Provided IT consulting for new and current client including networking and administration. • Largest project consisted of the design, configuration and implementation of entire network infrastructure for an $8 million facility.• Configured, upgraded, and supported physical and virtualized servers.• Configured, deployed and supported firewalls with load-balancing, fail-over, SD WAN and bandwidth management. In addition to routers, switches and wireless access points.• Implemented and supported virtual local area networks (VLAN).• Customized and implemented network security policies for individual client needs.• Performed network assessments and created technical documentation for standard operating procedures, network diagrams, hardware, software, licensing, labeling and backup procedures.• Responsible for client management, retention and growth.• Project management from development through execution including budgeting, scheduling and quality assurance. Delegate project assignments to team members. • Trained and onboarded new computer technicians.

Hanover, Md, Us

• Contract IT support for Aegon, a global insurance and investment company. Installed, deployed and supported desktop and laptop software for employees.

• Startup focused on cloud-based backup and disaster recovery services for business data. Serving clients in the accounting and insurance industries across the nation. • Responsible for developing and documenting all standard operating procedures, technical guides and FAQs, user guides and marketing materials. All materials were used to create a company library for internal education and external marketing and training. • Single-handedly conducted research and development to create all companywide materials which were not created prior to my employment. • Provided engineering expertise and product demonstrations for sales calls. • As a result of streamlining procedures, education and marketing materials, client onboarding and direct client support, the company grew from 5 clients to 170+ clients.• Direct client services included: o Configure, deploy and support storage and replication servers including cloud storage access o Support and manage all 170+ clients nationwide with 24/7 service

Associate Of Applied Science, Lan Management

Diploma, Computer Technician