Thomas Phan Email & Phone Number

Los Angeles

- Managed a caseload of clients that utilize a premier 401(k) retirement plan services. - Responsible for direct contact with plan administrators in the execution of financial transactions which include loans, distributions, deferral contributions, plan eligibility, plan provisions, coordination of mandatory notices, and compliance testing. - Conduct plan reporting, analysis, reconciliation and spearheading installation of qualified retirement plans.- Provide client services, client management and technical support. - Assist clients in filings and reporting to the IRS and Third Party Administrators for compliance regulations. - Provided information and calculations of lost earnings, penalties and tax consequences regarding retirement plans.

Meeting and assisting clients in the planning and arrangement of their financial affairs, such as savings, life insurance, investments, retirement provisions, and tax treatment. Conduct Financial Needs Analysis and recommends appropriate products to meet client’s needs. Determine the clients' goals and risk tolerance. Fully understand a client's financial situation as well as their need for financial stability. Helping and educating clients invest for both long and short term goals. Maintaining and providing clients with objective financial guidance and support.

Act as an ambassador of the bank - smile and greet customers, and provide basic teller services. Build customer loyalty through courtesy and friendliness. Ensure accurate and timely processing of basic transactions for banking center customers and balance daily work in accordance with established policies and procedures. Perform transactions in a professional manner to build customer confidence and trust. Resolve basic service issues or refer to appropriate associate to guarantee customer satisfaction and retention. Promote consumer services and products, via customer education and cross-sell referrals. Follow fraud prevention and security procedures. Assist other associates as needed.

Bachelor Of Arts (Ba), Business Economics

Activities and Societies: Pi Alpha Phi

Diploma, General Studies