Applications Director
Company: Wipro (2011-2017), SAIC (2006-2011, before acquisition of BU by Wipro) Role: Program Delivery Manager at a multinational Oil & Gas major• Improved overall customer satisfaction across a portfolio of project and operations engagements, including steering troubled projects around; resulting in additional revenue and larger footprint via new engagements.Roles: Program Manager, Transition Manager at a Midstream Oil & Gas company• Influenced the Client decision to integrate systems after an acquisition (PeopleSoft and Oracle EBS), by executing two pre-integration assessments establishing a viable approach and the integration framework. Facilitated the win of the integration engagement worth $4,000,000.• Managed a complex Oracle EBS and MarkView upgrade, from launch to successful Go-Live and transition to Operations. Revenue: $8,000,000• Directed an on-schedule transition of Application services from an incumbent – a critical milestone for the $100,000,000 engagement at a new Client; recognized for proactively promoting collaboration across teams.Role: Integration Manager, on a Digital Oil Field (DOF) project, for a European Oil & Gas Client• Managed an India-based Development team, actively pushing collaboration with the globally dispersed subject-matter experts to optimize the development cycle; facilitated delivery of a delayed pilot and payment milestone.Roles: Applications Director, SAP Service Delivery Manager at an Integrated Oil & Gas company• Managed an outsourced multi-year fixed-price (FP) Service Level Agreement (SLA) based application services contract, providing business critical support, development, and project services. Annual revenues: $8,000,000Delivered year-on-year improvement of SLA and customer satisfaction metrics, leveraging the team to generate additional revenues of about $5,000,000 annually from discretionary services.Rewarded with a 3-year Time & Materials (T&M) contract extension worth $24,000,000.
