Thomas isn’t just the CEO and Founder of Nock Pay Merchant Services; he's a visionary with a heart for transformation. Remember Mid Kingz Merchant Services? That was us. Today, after a thoughtful rebranding, we're bringing you the same commitment under a fresh banner: Nock Pay.Over the past two decades, Thomas has woven a tapestry of experiences that are more than just milestones in a resume. Now, with Nock Pay, he's channeling that rich history into reimagining a merchant processing experience that's about more than just numbers—it’s about people.Thomas's success isn't solely gauged by cutting-edge solutions or industry accolades. It’s the genuine relationships he's nurtured over the years, the partnerships formed, and the trust built. At the core of Nock Pay lies a promise: to prioritize our clients, foster genuine connections, and offer merchant solutions that resonate deeply.In an industry that often feels vast and impersonal, Thomas's guiding principle is steadfast: integrity above all. That's why, when others might hesitate, Nock Pay steps in, offering merchant accounts swiftly and reliably.Join our journey, and experience the difference of a merchant service with heart and soul. Discover more at www.nockpay.com.

Spearheaded product delivery lifecycle for multiple accounts, focusing on continuous improvement, service quality, and customer satisfaction.Specialized in service strategy, KPIs, forecasting, reporting, and delivering presentations to executive leadership.Sourced, negotiated, and conducted price comparisons to boost sales and ensure operational compliance.Emphasized root cause analysis, cross-functional operations, and process improvement in collaboration with stakeholders.Managed 15 major accounts and 3 major fulfillers, overseeing a spend of over $150 million through MPS and Toner Fulfillment sales.

Managed a team of over 250 employees, including drivers, dispatchers, and office staff, overseeing daily operations of Cincinnati Public School's buses with 300 routes daily.Served as Greyhound Interim City Manager and Operations Manager for Chicago and Milwaukee terminals, overseeing drivers, maintenance, food operations, and janitorial staff.Mentored operations supervisors and personnel at various locations, providing direction and supervision.Focused on change management, financial management, tactical development, and effective leadership across all aspects of business.Developed and maintained positive customer relations, interfacing with school district employees, parents, and internal management.

Planned, organized, and adhered to strict deadlines and budgetary controls in compliance with EPA and FEMA regulations.Ensured correct allocation of resources, met budget restrictions, and adhered to project timelines.Developed detailed project plans and consistently delivered daily progress reports, proposals, and financial updates.Acted as the main point of contact for vendor relationships, negotiating terms, agreements, contract details, and managing RFPs.Defined project objectives, milestones, criteria, and deliverables supporting the main project objective.

Reviewed and analyzed financial records, company scorecards, credit ratings, and financial stability of small to medium businesses.Recommended appropriate rates, indexes, and prices for sales finance programs, mortgages, loans, and credit cards.Managed district sales finance accounts, focusing on financing programs for business accounts.Set goals for the internal team's business accounts based on future forecasting, location, and revenue streams.