Responsible for contracted maintenance and repair of small dual beam electron microscopes used for material and structural analysis as well as the manager of a growing team of engineers. Based in Silicon Valley; I cover a wide range of customers performing cutting edge semiconductor research. Optimizing our daily operations in order to utilize team resources productively and efficiently. Building strong customer and employee relationships based on trust and mutually beneficial outcomes. Responsibilities:• Deliver accurate KPI’s that drive profitability • Provide exceptional customer service• Create service documentation• Manage teams of engineers• Occasional overnight travel• Tool and fleet installations• Negotiate contracts

2012-2016, Field Service Engineer - Based in the San Francisco Bay Area; a small team including myself, covered the western United States and Canada. I was responsible for the maintenance and repair of Malvern Instruments laser diffraction, zetasizer, dynamic flow particle imaging, and rotational/capillary rheometer product lines. I was also responsible for their Morphologi G3 and G3-ID which includes a Raman spectrometer attached to an automated microscope. This position had minimal supervision and required me to be self-motivated, resolve issues quickly and communicate effectively. Responsibilities:• Provide exceptional customer service• Maintain accurate service records • Occasional help desk support• Scheduling of all service calls• Training of new employees• Frequent overnight travel • Maintain strict inventory

2009-2011, Field Service Engineer - I was responsible for all of the company's numerous accounts in the greater bay area. On a daily basis, I was tasked with repairing and maintaining ultrasound systems across multiple platforms including Philips IU22/IE33's, Siemens Acuson Sequoia's, and GE's Logiq 9's. My customers included prestigious hospitals such as Sutter Health and the University of California San Francisco. While in the bay area, I was instrumental in capturing, closing, and maintaining the company's largest contracts.Responsibilities:• Provide exceptional customer service• Maintain accurate service records• Travel to and from customers• Scheduling of all service calls• Maintain strict inventory