Thomas Pizzuto Email & Phone Number

Columbus, Ohio Area

Manage executive relationships between Chase and our GSE partners with a support focus on Investor Reporting, Cash, Escrow, Lender Placed Insurance, Executive Office, Escalations and Loan Assumptions. Intake and communicate contractual policy and procedural changes mandated by our Investors and ensure compliance adherence within the allotted implementation time-frames • Ensure routine partnership meetings between GSE firms resulting in discussions on production results, initiatives, new servicing guidelines as well as amended existing guidelines and external exam audits. • Review and provide commentary on GSE performance scorecard/STAR performance and lead internal efforts to determine performance enhancement solutions. • Make certain that timely and accurate communication occurs following executive level meetings and ensure follow-up actions are clear and resolved promptly.

Chase Home Finance

JP Morgan Chase , Columbus, Ohio 2007 - PresentMortgage Officer - Manager, Investor ReportingManage all aspects of Investor Reporting for our Wells Fargo Master Servicing relationship including financial reporting, fund remittances and account reconciliations. Primary account relationship Manager handling process improvement requests, monthly accuracy reporting and production/process initiatives. • Led and supported Business Analysts in the development of automated programs to increase team efficiency through the implementation of upgraded servicing platforms. • Supported the full transition of Investor Reporting functions from our San Diego office to our Columbus office due to strategic alignments. This included hiring and training of new staff as well as recruiting existing staff to help retain knowledge and skills.

Citi Group / Bisys Fund Services

Performed internal testing of processes and procedures within the Transfer Agency. Gathered testing data and coordinated process improvements with the affected department heads to ensure proper compliance standards were met. Communicated findings with department heads and applicable clients CCO's. • Assisted in development of compliance testing for new redemption fee initiative. • Tested various processes and procedures involving the companies new hedge fund products; offered feedback on areas of opportunity. • Gathered quarterly and yearly data for our clients CCO's regarding testing results and new initiatives.

Citi Group / Bisys Fund Management

Operations ManagerManaged and oversaw Shareholder Services Operations Department consisting of a processing group and a call center group. Directed and coordinated activities to implement company wide policies, procedures, and practices focusing on operational control objectives. • Implemented a cross-training program involving both the call center and processing groups to assist with unplanned volume spikes: program implemented across the transfer agency. • Developed quality programs to enhance customer interactions. Improved NQR quality rating by 25%. • Clearly communicated operational goals to the teams and motivated them to successfully meet and exceed goals.