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Tom Plunkett is a Customer Success Manager at Vouch Insurance. He is proficient in Spanish.
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Customer Success ManagerVouch InsuranceChicago, Il, Us
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Senior Customer Success ManagerEmbroker Aug 2023 - PresentSan Francisco, Ca, Us- Partner with producers to manage dedicated client's insurance portfolio(s) through entire lifecycle.- Manage client's insurance portfolio in Salesforce/TechCanary (AMS) and Embroker's proprietary cloud-based service platform.- Recommend coverage improvements and additional policies based on experience and tools available in the Embroker proprietary cloud-based service platform.-Actively prepare a client for renewal by discussing or providing strategy options, state of the market, etc.- Provide guidance and create value added risk management client facing tools.- Ensure that clients are comfortable with and are able to utilize the tools available in the Embroker proprietary cloud-based service platform including: benchmarking, policy upload, exposure upload, certificates, claims, and self-service features.- Assist with application preparation and data submission.- Quote online or send submission to markets as applicable. -
Customer Success ManagerEmbroker Feb 2022 - Aug 2023San Francisco, Ca, Us
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Senior Client Service RepresentativeAssurance Sep 2017 - Feb 2022Schaumburg, Il, Us- Support Account Managers, Producers, Account Executives, and other internal department members to flawlessly execute Assurance’s service strategy for each client, designed to create measurable value and efficiency in their businesses- Processes plan changes, as needed or requested by the client, checking for consistency and documenting in the appropriate system- Builds personalized client relationships through demonstrated understanding of the service plan and multiple channels of communication such as phone, email, and in-person meetings- Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed -
Inside Sales RepresentativeSchneider National Jun 2017 - Sep 2017Green Bay, Wi, Us• Prospect and cold call leads• Manage customer's freight from dock to dock • Work with carrier representatives to find unique solutions for freight -
Marketing Student LeaderJoyrun, Inc Jan 2017 - Apr 2017Redwood City, California, Us• Launched “JoyRun” - food-delivery app at Illinois State campus. • Utilized grassroots marketing and helped organize employee scheduling. • Hired on all of ISU team and worked to increase orders every week. -
Marketing/Pr DirectorSt. Jude Children'S Research Hospital Aug 2015 - Dec 2016Memphis, Tennessee, Us• Increased awareness and visibility of ‘Up ‘Til Dawn’ fundraising event on campus. Produced video, marketing materials and social media content consistently throughout the semester. • Managed multiple social media accounts that saw notable growth in followers and interactions. Raised over $380,000 for the kids of St. Jude. -
Marketing Promotions CoordinatorCbs Radio May 2016 - Aug 2016Philadelphia, Pa, Us• Worked for premier Chicago radio station, WXRT, completing both office work and field activations.• Updated website, helped coordinate special events and worked with CBS sales team.
Tom Plunkett Education Details
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Illinois State UniversityMinor In Spanish
Frequently Asked Questions about Tom Plunkett
What company does Tom Plunkett work for?
Tom Plunkett works for Vouch Insurance
What is Tom Plunkett's role at the current company?
Tom Plunkett's current role is Customer Success Manager.
What is Tom Plunkett's email address?
Tom Plunkett's email address is tp****@****ncy.com
What is Tom Plunkett's direct phone number?
Tom Plunkett's direct phone number is 734-769*****
What schools did Tom Plunkett attend?
Tom Plunkett attended Illinois State University.
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