Thomas Podevin Email & Phone Number

Région De Grenoble, France

I planned and monitored the activity of a web development project, working with a team of up to 4 resources for Dalkia.I made sure that we respected deadlines, quality, and met the clients demands. I was focused on the best way to answer the application manager’s needs, while building a strong and trusting relationship with the client.I was able to detect any change in the clients needs, react accordingly in a responsive way, saving time and money for everyone involved.I kept assuming my former roles from time to time, continuing to bring expertise in incident management and system-related matters.

Région De Grenoble, France

During my time working in Incident Management, I also had a system administration role on the side.I was in charge of multiple development and integration testing platforms, which included 16 VMware ESX servers, Windows, Linux and Solaris server environments, SAN controllers. I managed day to day operations, incidents, evolutions while challenging users needs. I handled VMware cluster installation and migration, backup management (Veeam, scripting), documentation writing.I was able to bring my system-oriented expertise to developers (good practices, memory usage, problem solving) as well as acting as key technical asset on the building on a new VMware cluster, and VMware cluster migration. I was an essential link between corporate systems teams and project managers and directors, interpreting needs and saving time for everyone.

Région De Grenoble, France

Beginning as a support analyst, I quickly became an essential part of the incident management team, acting as a key point of escalation for major incidents and service availability.I brought synergy within the team by managing the strategy of incident handling response and introducing visual management tools, making sure everyone felt involved.Quick and good analysis, leading in an appropriate response and according communication towards the end user and client were essential parts of my role.To me, solving a problem includes finding the root cause, but also finding a way to prevent it from happening again, as well as implementing the right supervision so any occurrence can be detected.Know-how :- Incident, Crisis and Service Management for a centralized energy management system (machine to machine) handling thousands of controllers all around France (Dalkia)- Strong problem solving skills- Process and documentation redaction and validation- Team Leading- Integration testing- Good client and third-party relationships- Client and coworker training- Scripting