Thomas Poppa Email & Phone Number

Chicago, Illinois, US

• Responsible for data hygiene and data enrichment tools for US CRM.
• Responsible for Fortune 1000 (F1K) enterprise sales initiative. Worked with enterprise sales leaders to establish ROE and KPI’s for F1K accounts. Created Dashboards to track related KPI’s.
• Worked on multiple initiatives to tag accounts with specific attributes for key sales initiatives. Organized accounts into hierarchies to report on total revenue associated with corporations.
• Worked on multiple mass amendment creation projects focused on upgrading customers from discontinued products to new products. Determined any credit for products discontinued without replacements.
• Worked with government lead and legal on General Services Administration (GSA) application. Established clear reporting and auditing procedures to make sure data is compliant.

San Francisco, California, US

• Assisted in the phased transitioning of Mulesoft sales data into the SFDC sales org.
• Documented best practices and conducted training for employee’s moving into SFDC Sales org.
• Maintained data integrity of Mulesoft Org for employees not yet transitioned into SFDC Org, including sales territories, account ownership, and firmographic data.
• Documented SFDC quota allocation processes to help Mulesoft align with Salesforce.
• Created Data Dictionary for Mulesoft Sales org for reference during transitional period.Translated SQL queries used for territory operations from Heroku to Snowflake

Santa Clara, CA, US

• Implement and maintain Salesforce.com (SFDC) Data Governance policies across all U.S. sales teams.
• Manage transfer of record ownership across all objects according to the Rules of Engagement.
• Implemented and managed multiple SFDC integrations (ZoomInfo, Dupeblocker, Chili Piper). Trained sales teams on how to best leverage these integrations.
• Manage U.S. named account ownership. Point of contact for Field Sales regarding data quality, territory, and ownership issues or disputes.
• Perform ad-hoc reporting and analysis for multiple teams (Marketing, Finance).
• Leverage multiple DemandTools modules (MassImpact, MassEffect, DeDupe Wizard) to improve overall data hygiene.

San Francisco, California, US

• Maintained integrity of SFDC data on account, opportunity, and lead objects for the entire Org.
• Updated SFDC records in mass using DemandTools.
• Leveraged multiple SFDC integrations (Zoominfo, D&B, LinkedIn) to ensure the most accurate data.
• Created/maintained reports and dashboards requested by sales and marketing teams.
• Used V-lookup analysis to match large data sets with appropriate third-party data.
• Monitored incoming SFDC ticket requests by urgency (updated account owners, updated firmographic information, merge duplicate accounts, etc.)

Sunnyvale, CA, US

• Verified Enterprise and SMB accounts within Salesforce using multiple sources (such as Hoovers, GuideStar, and Data.com) to validate data and sales opportunities
• Ensured data quality of accounts through verification, de-duplication and disqualification
• Leveraged Salesforce Excel Connector and Data Loader to query data and perform mass updates on a weekly and quarterly basis
• Created and tested new processes for pilot programs made to streamline the sales process and ensure data quality

Sunnyvale, CA, US

• Responsible for the retention of 10+ years of financial documents.
• Coded and categorized documents according to their department.
• Organized documents chronologically.

Sunnyvale, CA, US

• Assisted with the audit of 10K migrated Salesforce opportunities
• Collaborated with multiple teams to complete specific audits by their respective deadlines
• Worked in LinkedIn/Lynda Salesforce Org's concurrently to verify opportunities
• Reopened opportunities to adjust dates, contract terms, quantities, amounts, and create separate add-on opportunities
• Verified invoicing and creating billing instructions

Plano, TX, US

• Interact with countless customers daily, ensuring outstanding customer service.
• Trained new employees and explained protocols clearly and efficiently.
• Assisted head projectionist with weekly maintenance of digital projectors.
• Developed and maintained positive customer relationships.
• Provide real-time support to everyday users of Cinemark's website and mobile app.
• Responsible for organizing employee breaks in accordance with Cinemark policies

Oxford, Ohio, US

• Responsible for implementing a program to ensure the Fraternity's cumulative GPA remains above school average
• Coordinated study hours and increased accountability on an individual basis
• Kept detailed Excel spreadsheets of study hours
• Met with and coordinated education plans with members below GPA requirements
• Met with academic advisors to improve upon the program

Bachelor’S Degree, Economics

Sql

Completed G.E. Units For Transfer, Economics

High School