Thomas Poppa Email & Phone Number

Chicago, Illinois, Us

• Responsible for data hygiene and data enrichment tools for US CRM.• Responsible for Fortune 1000 (F1K) enterprise sales initiative. Worked with enterprise sales leaders to establish ROE and KPI’s for F1K accounts. Created Dashboards to track related KPI’s.• Worked on multiple initiatives to tag accounts with specific attributes for key sales initiatives. Organized accounts into hierarchies to report on total revenue associated with corporations.• Worked on multiple mass amendment creation projects focused on upgrading customers from discontinued products to new products. Determined any credit for products discontinued without replacements.• Worked with government lead and legal on General Services Administration (GSA) application. Established clear reporting and auditing procedures to make sure data is compliant.

San Francisco, California, Us

• Assisted in the phased transitioning of Mulesoft sales data into the SFDC sales org.• Documented best practices and conducted training for employee’s moving into SFDC Sales org.• Maintained data integrity of Mulesoft Org for employees not yet transitioned into SFDC Org, including sales territories, account ownership, and firmographic data.• Documented SFDC quota allocation processes to help Mulesoft align with Salesforce.• Created Data Dictionary for Mulesoft Sales org for reference during transitional period.Translated SQL queries used for territory operations from Heroku to Snowflake

Santa Clara, Ca, Us

• Implement and maintain Salesforce.com (SFDC) Data Governance policies across all U.S. sales teams.• Manage transfer of record ownership across all objects according to the Rules of Engagement.• Implemented and managed multiple SFDC integrations (ZoomInfo, Dupeblocker, Chili Piper). Trained sales teams on how to best leverage these integrations.• Manage U.S. named account ownership. Point of contact for Field Sales regarding data quality, territory, and ownership issues or disputes.• Perform ad-hoc reporting and analysis for multiple teams (Marketing, Finance).• Leverage multiple DemandTools modules (MassImpact, MassEffect, DeDupe Wizard) to improve overall data hygiene.• Update LeanData lead routing.

San Francisco, California, Us

• Maintained integrity of SFDC data on account, opportunity, and lead objects for the entire Org.• Updated SFDC records in mass using DemandTools.• Leveraged multiple SFDC integrations (Zoominfo, D&B, LinkedIn) to ensure the most accurate data.• Created/maintained reports and dashboards requested by sales and marketing teams.• Used V-lookup analysis to match large data sets with appropriate third-party data.• Monitored incoming SFDC ticket requests by urgency (updated account owners, updated firmographic information, merge duplicate accounts, etc.)

Sunnyvale, Ca, Us

• Verified Enterprise and SMB accounts within Salesforce using multiple sources (such as Hoovers, GuideStar, and Data.com) to validate data and sales opportunities• Ensured data quality of accounts through verification, de-duplication and disqualification• Leveraged Salesforce Excel Connector and Data Loader to query data and perform mass updates on a weekly and quarterly basis• Created and tested new processes for pilot programs made to streamline the sales process and ensure data quality

Sunnyvale, Ca, Us

• Responsible for the retention of 10+ years of financial documents.• Coded and categorized documents according to their department.• Organized documents chronologically.

Sunnyvale, Ca, Us

● Assisted with the audit of 10K migrated Salesforce opportunities● Collaborated with multiple teams to complete specific audits by their respective deadlines● Worked in LinkedIn/Lynda Salesforce Org's concurrently to verify opportunities ● Reopened opportunities to adjust dates, contract terms, quantities, amounts, and create separate add-on opportunities● Verified invoicing and creating billing instructions

Plano, Tx, Us

● Interact with countless customers daily, ensuring outstanding customer service.● Trained new employees and explained protocols clearly and efficiently.● Assisted head projectionist with weekly maintenance of digital projectors. ● Developed and maintained positive customer relationships. ● Provide real-time support to everyday users of Cinemark's website and mobile app.● Responsible for organizing employee breaks in accordance with Cinemark policies

Oxford, Ohio, Us

● Responsible for implementing a program to ensure the Fraternity's cumulative GPA remains above school average● Coordinated study hours and increased accountability on an individual basis● Kept detailed Excel spreadsheets of study hours● Met with and coordinated education plans with members below GPA requirements● Met with academic advisors to improve upon the program

Bachelor’S Degree, Economics

Sql

Completed G.E. Units For Transfer, Economics

High School