• Trained for six weeks; Scrubbing, Quoting, Auditing contracts. Aligned with an ISR on the Global Account Team.• Introduced the keyboard and mouse recorder program to improve the excel spreadsheet process• Develop and maintains contracts & quotations for assigned accounts according to established procedures• Provide superior customer service to the Renewals Sales Teams. • Resolve order discrepancies and contract billing issues through interface with Customers, Sales, Global Revenue Operations, Install Base, Finance or Senior Management.

* Responsible for giving tours for condominiums, making reservations, checking in/out guests * Responsible for closing and opening the Pelham House Computer system and balancing the accounting spread sheet

• Responsibilities consisted of analytically supporting worldwide customer engineers• Documenting corrective maintenance involving installations• Performing field inventory analysis and tracking activities• Developed several Excel and internet based macros to assist with better efficiency• Researched contracts and their history, using the internal database and Excel• Provided analytical support to an Inside Sales Representative with unresolved contracts that could be pursued as potential opportunity