Thomas Predmore Email & Phone Number

Austin, Texas, Us

In this leadership role, I successfully built the IT and software development departments from the ground up, maintaining compliance with standards and regulations and directing executive strategy planning. On a day-to-day basis, I lead a broad range of technical projects, aimed at driving significant organizational growth and process improvement, through business process mapping to solution discovery. I directly supervise a team of 12, comprised of IT, quality assurance, development, and project management team members and oversee the operation and maintenance of systems and infrastructures. Additionally, I manage vendor selection, project documentation, implementation, ongoing maintenance, IT support, troubleshooting, and continuous improvement initiatives. I am respected for consistently maintaining high levels of user satisfaction through empathetic problem-solving, conflict resolution, and communication skills.✦ Key Highlights ✦• Lead the development and integration of systems, including loan origination and reporting systems, as well as QuickBooks integration for accounting functions, streamlining loan processes, saving time, and reducing labor hours.• Create repositories and ticketing systems from scratch, as well as a cloud environment. • Manage all development operations (DevOps) processes and oversee the development of software applications to automate tasks and improve user experience. • Implemented loan origination system to efficiently manage incoming applications and integrated functionalities. • Facilitated funding of loans into QuickBooks through a software application, saving a tremendous amount of accounting time and labor hours, reducing accounting department headcount from 10 to 4, while increasing return on investment (ROI).

West Long Branch, Nj, Us

As the IT Director, I managed a team of 4 and coached, guided, and led the team by identifying opportunities to strengthen individual growth and operational efficiency. I actively promoted professional development initiatives, prepared proposals for incoming development projects, and presented proposals to prospective clients. I also oversaw application and website development projects and managed all technological aspects and IT operations of the business. ✦ Key Highlights ✦• Fostered a sense of ownership among 4 team members to inspire enthusiasm for their roles while enhancing productivity and career advancement.• Oversaw vendor relationships and managed contracts, ensuring consistent availability and dependability of IT services.• Acquired various IT service contracts, encompassing vulnerability scanning, penetration testing, and Amazon Web Services (AWS).• Formulated and implemented multiple policies and procedures, including disaster recovery plans, security protocols, best practices, and coding standards.• Developed tools and internal services to improve automation in tracking projects, resulting in reduced client interactions, improved client experiences, and increased profitability.• Collaborated with legal department to ensure adherence to SOC 2 compliance standards.• Developed subscription-based applications with custom front-end using LAMP stack.• Contributed to the creation of a rebate application for Dentsply, a supplier in the dental industry.• Won the Dentsply One Award for excellence and the highest ROI, attaining 50% increase in consumables sales.

Designed and created data collection and reporting intranet site for capacity planning using ASP, .NET, MSSQL, VBScriptSystems engineering and administration in redundancy, backup, security, users and groups, policies, troubleshooting, network monitoring in a cost effective environment.Telephony experience with DID, DNIS, T1, POTS, Voice and Data using Dialogic and Brook Trout products.Written VBScript, Batch and BASH scripts to automate and create customer functionality into current processes. Manage projects in revenue generating production environment from beginning to end including design, configuration, implementation and administration.Strong sales engineering ability in making clients understand technical aspects during client presentations and meetings while providing support to the sales team.Known for "Thinking outside the box" with problem solving and creative thinking while maintaining self-sufficiency to getting the job done.Excellent multitasking skills in an unstructured, busy, dynamic environment.