Thomas R. Email & Phone Number

Pasco, Wa, Us

Chippewa Falls, Wi, Us

Translate product strategy and vision into a product roadmap. Ability to adjust roadmaps based on budgets and revenues. Managed customer expectations based on feature launches. Worked closely with the engineering/sales/support/marketing departments and other product managers to obtain requirements, find solutions and plan release schedules for a complete software and hardware package. Seek out and build relationships with third party vendors to purchase parts, products and partner with them for a solution to benefit our common customers. Work with US dairies to test BETA hardware and obtain feedback.Collaborated with vendor to successfully launch phase 1 of integration that allows OTS and standardization and globalization of product offering.

Chippewa Falls, Wi, Us

Leads DairyBOS product development, strategy, roadmap and redesign from concept through development and market launch. Works with marketing and sales departments to ensure product success and domestic and international market growth. Develops product features by identifying potential products or opportunities, conducting market research, generating product requirements, helping develop marketing strategies, and determining specifications, development timetables, pricing, and time-integrated plans for product introduction. Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes. Identifies and manages new and existing product partnerships. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and content, attending industry specific expos and conferences.

Chippewa Falls, Wi, Us

Helped build our internal process for Remote Support and RMAs. Finished off launch of Tier 1 support system. Started a Voice of the customer initiative to bring in actual feedback from customers using our software and hardware to improve and create value for the IntelligentBarn project. Created a system of logging and submitting feedback using a Service Desk that would get the information to the Product Manager as well as an easy to view status and notes for the person submitting the feedback and any issues found.

Chippewa Falls, Wi, Us

Responsible for the product satisfaction through planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer feedback and requirements, help define the product vision, and working closely with the Product Development, sales, marketing, project management and support teams to deliver a GREAT customer experience, scalable internal processes, and ensure satisfactory project completions and user training. Helped organize and build a Tier1 support team dedicated to Ag products. Ensured that the product supports the department and company’s overall strategy and goals.

Visalia, California, Us

Understanding customers current/future product and service needs, maintain product knowledge to create value add with offerings, primary contact between customer and VAS to ensure mutual expectations are met, grow territory revenue and profitability, proactively seek contract renewals and demonstrate significant value when renewal prices increase, and retain customers by building customer loyalty. Build relationships with local dairy equipment dealers and consultants to help provide and promote the best options and solutions to customer immediate problems.

Visalia, California, Us

Utilized Salesforce to plan, track and document technical support calls for Parlor Management, Feed Management and Herd Management mobile hardware. Aid in surveying and installing our PLC automation for Feed, RFID for Parlor Boss and other hardware installations. This included studying individual customer and industry processes, identifying customer and key influencer objectives, adapting our specified technology to meet their needs. Working with electricians and fabricators onsite and remotely to coordinate and deliver finished product by completion date. Installed specified software packages directly to PLC and desktop PC including operating system upgrades, database engines and word processing systems. Configured Ubiquiti radios to connect remote locations to the same network as the office. Provide customer training, software configuration and technical support to our customers to create value.

Visalia, California, Us

Translate product strategy and vision into a product roadmap. Worked closely with the sales/support/marketing department and other product managers to obtain requirements, find solutions and plan release schedules for a complete software and hardware package. Seek out and build relationships with third party vendors to purchase parts, products and partner with them for a solution to benefit our common customers. Work with local dairies to test BETA hardware and obtain feedback. Assisted with successful on-time launch of the two complete hardware solutions used for Feed Management and Harvest Management products. Work with sales to obtain sales projections and purchasing department to make sure products are in stock to meet those needs.

Visalia, California, Us

Guided the team in Product Manufacturing, Testing & Repairs. Streamlined processes and created efficient SOPs to increase manufacturing output and reliable products. R&D hardware lead for Parlor, Feed, and PCC Mobile Management. Worked with Electrical Engineer to design and build the Parlor PLC and standardize the manufacturing process and testing. Seek out and build relationships with third party vendors to purchase parts, products and partner with them for a solution to benefit our common customers. Work with local dairies to test BETA hardware and obtain feedback. Work with sales to obtain sales projections and purchasing department to make sure products are in stock to meet those needs.

Visalia, California, Us

Utilized RS2 and CRM software to plan, track and document support calls for Feed Management and DC305/Pocket Cow Card mobile hardware and networking issues. Provide customer training, software configuration and technical support to our customers to create value. Helped troubleshoot communication and calibration issues FeedWatch and Weighrite Hardware that included 900mhz radios or WLAN issues.

Visalia, California, Us

Streamlined processes and created SOPs to increase manufacturing output and reliable products. Seek out and build relationships with third party vendors to purchase parts, products and partner with them for a solution to benefit our common customers. Work with local dairies to test hardware and obtain feedback. Worked with Electrical Engineer to design and build PLC and HMI enclosures based on project requirements. Created SOP to build and test these units before stocking them. Opened communication between departments to follow a customer sale from a quote, to order, to mfg., to shipping and finally help support with install.

Visalia, California, Us

Setup, configured and repaired handheld electronic devices including Psion, Trimble and Dell along with digital feed scales from AWTX. Helped walk-in customers with networking, RFID and hardware issues and/or repairs. Communicated w/customers for repair cost approvals and estimates as well as let them know status of current repairs. Worked on behalf of our customers, with Manufacturing Depots to successfully repair customer products that were under warranty. Tested all units and configured them using our software and tools for immediate use after customer arrival.

Omaha, Ne, Us

Used proprietary software to originate new home loan or refinance loan applications based on company preset quotas. Became a knowledge expert in loan terms and refinances. Assessed loan officers on sales and coached them to reach company goals. Provided excellent customer service in a telemarketing environment. Educated customers on different loan options and helped them choose the most beneficial depending on their need. Complied with all laws regarding home lending and telemarketing.

Boise, Id, Us

Bachelor Of Science (B.S.), It -Network Administration

Bachelor Of Science (Bs), Information Technology And Information Management

Associate Of Arts And Sciences (Aas), Network And System Administration/Administrator