Thomas Raab Email & Phone Number

Detroit

Responsible for business unit supplier performance management (SPM) of medium to large size/value contracts by identifying and maximizing value opportunities

Detroit, Michigan

Revenue Management & Protection --Customer Service StrategyResponsible for providing intermediate data and metrics reporting and analytical support to Customer Service leadership which includes interfacing with cross-functional leaders, coworkers, and customers in order to understand objective data requests and meet their needs using new and established modeling tools, computer-based applications, digital technology, and proven business models. In addition, partner with the continuous improvement organization, documenting business processes and identifying related training needs

Detroit, Mi

Gas Renewal ProgramAnalyzes a broad variety of financial & operational issues, the related technical implications & outcomes, and recommends solutions to ensure optimum utilization of personnel, equipment, & resources within the Gas Renewal Program. Evaluates the impact of various program initiatives in the context of regulatory requirements and considerations. Tracks, maintains, and provides up-to-date information on program’s metrics and scorecards.

Troy, Michigan

Budgets / Profit Loss: • Assist in developing and complying with budgets of assigned areas. Responsible for revenue generation in areas assigned. • Critique all costs, capital expenditures, and the profitability of contracts within assigned areas. • Work with divisional management to formulate a yearly budget for assigned areas. Operations: • Manage the business by effectively using reports, assessing departmental results, and developing specific actions directly related to business development and growth, consistently across all assigned operations. • Critique the overall operational effectiveness of all areas assigned. • Accountable to ensure that trends of under performance are formally addressed, with clear and documented performance improvement plans. • Provide Project Management staff with the tools and information they need to successfully manage their areas. Customer Relations / Sales: • Assist with formulation and completion of contract bids, RFPs, and RFIs • Set high expectations for excellent customer service and hold the management team accountable to the measurable results associated. Communication: • Responsible to help consistently and effectively communicate the company objectives to all management teams through organized and scheduled meetings.• Communicate with area project management team issues regarding safety, quality, staffing, workload and operational efficiency. • Keep executive team well informed and provide valuable insight into all company ventures and functions within assigned service territory. Human Resources: • Administer discipline, to include termination, when needed.• Review completed employee reviews • Help ensure all operations are within compliance of all company policies.• Works with management staff to implement incentive, benefit, and other programs to retain superior workforce.

Raleigh, Nc

-Supervise, coach, lead, and develop team of 17 Premise Technicians to achieve performance and quality objectives-Manage installation, repair, and testing of network terminating equipment at the customer’s premise-Performs daily analysis on team's metrics and key performance indicators to drive team behaviors and meet set goals -Acquire, allocate, and distribute over $1M (annually) of tools, equipment and materials to team-Facilitate world class delivery of information and entertainment services to customers-Resolve social media, executive, and local escalations involving cooperation and coordination with multiple departments-Ensure compliance with federal regulations-Interview, select, on-board, train, motivate and develop new employees-Schedule work force according to workload, analyze trends, make adjustments-Maintain professional demeanor and utilize interpersonal communication skills to maximize team efficiency, morale, and achievement of performance goals

Charleston, South Carolina

Charleston, South Carolina Area

Analyzed data, determined need for purchase/procurement of parts, managed programs/projects, performed quality checks, and supervised/mentored employees.

Charleston, South Carolina Area

Responsible for armament systems maintenance and loading in support of daily flying and contingency operations

Bachelor Of Science - Bs, Computer Information Systems

Master Of Business Administration - Mba

Associate'S Degree, Avionic Systems Technology