Thomas Rabach Email & Phone Number

Geneva, Switzerland

Manage and lead a team of IT Support Technicians offering guidance, mentoring, and training to foster professional growth and performance excellence, while overseeing smooth IT operations through effective coordination, scheduling, and resource planning.

Geneva, Switzerland

Central African Republic

• Responding to user support requests as they arrive in the IT Support request system (ineed self-service system) and record the service tickets in the system• Learn and prepare materials and train personnel on the use of UN specific applications such as Galileo, Ineed, Umoja, FSS also on MS office applications and the proper use of all ICT peripherals• Troubleshoot & resolve desktop and laptop related issues not limited to Microsoft Office, SAP, VMware workstation, Video Conferencing, and various Web-client applications • Provide TCP/IP network and VPN support across various end user configurations • Provide basic administration function on Active Directory and Exchange365 – users access related task • Provide basic administration and support on telephony systems deployed within the company • Perform server and network basic administration duties to resolve end user & site office related support issues • Perform other duties related to the operations of the IT team, as and when required • Provide assistance in running and maintaining the organizations ICT networks including support for users. Respond to ICT Support requests in time to ensure minimum disruption to services.• Prepares PCs, laptops and other ICT peripherals for deployment;• Uses hardware and software tools to monitor network utilization, efficiency and Performance.

Nairobi

• Planning best allocation and utilization of space and resources for new Assets, or re-organizing current premises, including distribution of office furniture to staff as requested• In liaison with HR and Procurement department on follow-ups of requested assets by the business and allocation of company’s fixed assets to users• Inspecting all the procured assets if matching the business requirement then ensuring all assets are tagged with company tags once they are purchased and allocated to the right person • Ensuring all asset disposal is correctly done both at the ERP system and physically through donation, sale or destruction by enforcing safe and secure practices in order to avoid any pollution or contamination and implements quality control measures in accordance with international and local environmental standards and keeping records • Prepares auditable statistical reports for management, drafts corresponds, as required and maintain the fixed asset inventory records within the system and periodically doing physical asset verification• Ensuring the building meets health and safety requirements and that facilities comply with legislation and draft Standard operating procedures and flow chart in the area of property disposal and maintenance • Coordinating and planning essential central services such as maintenance, cleaning, disposal and recycling

Democratic Republic Of The Congo

Applications support and Provides references for users by writing and maintaining user documentation; providing help desk support; training users•Analyze business performance based on the systems data and advice the management accordingly also providing suggestions on areas of improvement •Manage the stock alignment/movement in the system•To install, configure, and support an organization’s ICT Infrastructure including local area network (LAN), wide area network (WAN), and Internet system and the data base•Network & IT security administration (including backup, security management, user account management, Microsoft exchange e-mail systems including e-mail web server, internet access, ERP & office systems applications support).•Act as the first point of reference on all ERP related queries and/ or requirements•Maintain an accurate and up to date register of all ICT equipment•Prepares technical reports by collecting, analyzing, and summarizing information and trends. Contributing to overall team effectiveness by consistently achieving intended results•Sending of Daily Reports + Weekly and Monthly reports and Backups etc to head office.•Exporting data from the ERP software in to Excel and working further •Coordinating on stock takes process and follow-up with concern In-charge for resolving any issues with Operations co-ordinations.

Meru

• Act as the first point of reference on all ERP related queries and requirements/ applications and users support • Double up as assistant to the General branch manager• Analyze business performance based on the systems data including research on the local market and provide suggestions on areas of improvement and advice the management accordingly• Assists the Branch Manager in the development and implementation/enforcement of the administrative and business processes and policies • Manages staff of the Executive Office and prepare performance reports and medium-term plans for this staff.• Coordinate the installation and maintenance of ICT Hardware and software• Liaise with other branches and the head office on ICT matters • Provide technical documentation of ICT related activities• Meet operational objectives by studying business functions; gathering information; evaluating output requirements and formats.• Maintain inventory of ICT equipments• Provide periodical reports on company performance and advice where accordance • Maintain security to company data, performing backups and virus protection• Maintain the LAN infrastructure and provide Documentation

Nairobi

•Act as the first point of reference on all ERP related queries and requirements/ applications support and users, Coordinate the installation and maintenance of ICT Hardware and software• Receive customer complaints and relay them to the right persons for resolution.• Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.• Resolve customer complaints via phone, email, mail, or social media.• Participate actively in improving service delivery

Management De La Securite Des Systems D'Information Mas, Computer And Information Systems Security/Information Assurance

Bachelor'S Degree, Business Information Technology

Associate'S Degree, Computer/Information Technology Administration And Management, Diploma

Activities and Societies: football team