I hold a bachelors degree of commerce from Kenyatta university with a specialisation in marketing.I have more than 2 years experience working with insurance, retail and customer service industries.Having worked with Hotpoint Appliances Limited as a sales attendant, I had a chance to gain much experience dealing with customers directly and indirectly through various company platforms.My job description at Hotpoint Appliances was more of resolving various customer needs arising from the purchases made.Previously, I had worked with Britam Life Assurance Company in the same capacity as a customer relationship assistant. My roles in this position exposed me to intensive training that gave me the required skills for the advertised position. Responding to emails and interacting with customers everyday through the various available channels puts me in the best position to fill the vacant position.Given a chance to work with you, I will be keen to acquire and transfer all the skills and experience gained in order to give the best results for the set targets and goals.I am therefore looking forward to joining your team with that positive energy as and when required.
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Unit ManagerMadison Insurance Company Kenya Ltd Mar 2022 - Sep 2023Nairobi, Kenyainsurance -
Sales AttendantHotpoint Appliances Limited Oct 2019 - Mar 2020Nairobi, Kenya• Ensuring personal presence on the floor and aiding customers in locating merchandise.• Taking customers through all the products and providing them with maximum information.• Recommending on the merchandise to be delivered from the warehouse/store when merchandise is not on the floor.• Directing and escorting customers to the item testing area or to the cashier.• Closing sales at minimum discounts and perusing through the sales/delivery notes.• Providing customers with feedback after the sales process has been completed.• Sharing information to customers on the offers available.• Informing the customers about purchasing incentives available.• Ensuring the sales section is fully stocked and arranged in an orderly manner.• Ensuring that the stock from stores or go down when it reaches the reorder level.• Ensuring that all products are priced and have all feature codes.• Ensuring that all stock under my custody is balanced monthly.• Following up on payments from customers based on report received from Credit Control. -
Customer Service AssistantBritam Jan 2017 - Dec 2017Nairobi, Kenya• Responding to emails through official company email address.• Handling walk-in Customers.• Processing Policy Loans and Cash Surrender Values for customers.• Resolving customer issues via telecommunication.• Generating team reports on a daily basis.• Generating daily reports of all customer issues handled by Britam Life Branches country wide.• Advising customers on Britam life Products though the above channels as may be requested from time to time.• Advising customers on the status of their policies and any other information as requested.
Thomas Ratemo Education Details
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Second Class Honours, Lower Division
Frequently Asked Questions about Thomas Ratemo
What is Thomas Ratemo's role at the current company?
Thomas Ratemo's current role is Unit Manager, Madison Life Assurance Kenya Limited.
What schools did Thomas Ratemo attend?
Thomas Ratemo attended Kenyatta University.
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Thomas Ratemo
Kenya1tdbgroup.org -
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