Thomas Read Email & Phone Number

Analyzed applicants' financial status and credit and property evaluations to determine feasibility of granting loans. Submitted loan applications to underwriter for verification and recommendations.Answered customer inquiries involving rates, products and loan application status to provide quality customer service. Analyzed credit report and financial scenarios, determining appropriate loan products for customers.Stayed abreast of new types of loans, financial services and products to better meet customers' needs.

P&LConduct monthly manager meetingsEstablished and maintained proactive human resource functions, complying with labor regulations. Maintained product and service quality standards by conducting ongoing evaluations andinvestigating complaints.Recruited team members for maintaining adequate staffing levels according to projected sales. Used customer feedback for improving operations and building brand loyalty.Managed profit goals against budget and prior year, keeping controllable costs within budget. Implemented and maintained open-door communication system, reaching employees acrossdepartment lines.Established employee development plan, setting clear expectations for team members. Planned and managed adequate inventory levels using computerized inventory system formeeting sales demands and minimizing loss.Prepared staff work schedules and assigned specific duties.Demonstrated and supported continuous improvement and growth mindset.

Trained and supervised associates on customer service excellence and strong company culture. Delivered excellent customer service, driving quality dining experiences.Prepared new supervisors by delivering appropriate training and ongoing mentoring. Supported recruiting and hiring of talent, developing strong and capable teams.Conducted disciplinary action and performance counseling, resulting in decreased performance or policy violations.Scheduled coverage during peak traffic periods, fostering positive customer experiences.Utilized computer and point of sale systems for maintaining inventory and managing profit and loss. Followed loss prevention and risk management guidelines, resulting in enhanced safety and security.

Created staff teams and delegated work tasks to increase productivity.Taught newly hired team members and shift managers business policies and procedures.Promoted customer satisfaction by addressing complaints and issuing refunds.Implemented corrective actions for substandard employee performance.Communicated important company information and policy changes to staff members.Balanced cash drawers and resolved financial discrepancies using receipts and financial documents. Set employee schedules and made staffing adjustments to get shifts covered.Completed incident reports needed to document damage, theft or personal injury claims. Distributed employee paychecks and important documentation.Established and maintained positive and professional employee relationships

drive thru window, front counter, food production.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Business, Management, Marketing, And Related Support Services