Thomas Reading Email & Phone Number

Berkshire, UK

• Procuring vehicles from auctions, PX, and online selling platforms like Market Place and Autotrader
• Overseeing transportation, collection, and delivery logistics
• Coordinating comprehensive mechanical inspections and necessary repairs through outsourcing
• Sourcing parts from scrapyards and online suppliers
• Conducting meticulous car valeting to uphold high standards
• Efficiently managing storage

South & West Of London, M3 & M4 Corridor

• Managed 22 Cafés in South & West London, driving 50% of business sales and profit by launching 12 new Cafés.
• Conducted Coffee Master Classes, boosting coffee sales by over 10%
• Streamlined POS systems and invoicing, enhancing team focus on customer service.
• Increased overall profitability by 5% through expense management and strategic P&L analysis. This allowed the business in 2019 to be the most profitable period to date.
• Oversaw 100 direct reports, reducing turnover from 70% to 30% in 2019, handling all recruitment, training, and performance evaluations. This includes disciplinary actions and any employment terminations.
• Led new business development, conducted site analyses, and negotiated with landlords for viable locations.

South East, M4/M3 Corridor.

• Developed business performance, people and customer service to grow market share, and maximise profitability with Joint Venture Partners (JVP)
• Covered area of 50 stores, 10 Hearcare businesses and 3 domiciliary businesses providing one to one support to store Partners/ Store Managers. This involved consulting with them on their business plans and forecasting.
• Provided support to JVPs in the development of bespoke store business plans that are aligned to both regional and Specsavers’ business strategies.
• Ensured operational efficiencies were in place to help deliver great service.
• Supported stores in the execution of business initiatives by identifying and sharing best practise and efficiencies.
• Supported the delivery of People Plans in stores and fed back to RDC any situations that were likely to require formal escalation.

Hampshire And Dorset

• Managed over 13 million pounds of sales per annum in 6 restaurants over a 65-mile radius, achieving over 10% year on year sales growth.
• Employed and trained over 400 people to deliver company standards and expectations.
• Reported weekly sales KPIs to group to inspire competition and maximise sales growth.
• Incentivised all Business Managers to maximise sales and operation.
• Held monthly meetings to set and review targets and offer training and support or praise where appropriate.
• Developed 7 Assistant Managers into qualified Business Managers where a number of them achieved Store Manager of the Year in 2010, 2011, 2012 and 2013.

Basingstoke

• I became Franchisee Business Manager of the year in the company in 2007.
• Increased turnover from 1.3 million to 2.5 million in time as a Business Manager.
• Managed mystery shop programme called Gapbuster where I would consistently achieve above the 90% company set target.
• My store became one of the first Nabit training stores in the country which delivered all training for the Southern Region
• Managed the P&L for the business, hitting budget set by the franchise.
• Increased staff numbers from only 60 to over 100.

Basingstoke

• Managed the restaurants while the Business Manager was not in or on leave
• Wrote and delivered performance reviews of Crew members
• Interviewed and hired new employees
• Held the orientation/inductions for all new employees
• Managed the Planned and Daily maintenance/calibrations of all equipment in the restaurant
• Developed crew and managers through the training system called CDP