Helping users of Reverse Osmosis systems with the parts, filters & chemicals they needed.

My responsibilities:Onboarding new hires;Coaching fellow team members, trainees and new hires;Senior salesperson for Verizon and other technology products and services;Monitoring sales transactions of the sales team in order to provide feedback; Organizing store inventory;Manually ordering phone accessories, office supplies and Verizon merchandise;Customer service, Customer service, Customer service.

Senior salesperson for Verizon service and other technology products;Delegating and monitoring store duties to employees;Monitoring and reviewing sales transactions of the sales team;Coaching fellow team members, trainees and new hires.

Providing technical support to clients;Setting up new Verizon accounts;Assisting clients with conversion from old to new equipment;Analyzing new plans and products to sell them more efficiently.

Trek Media Group is an online platform for technology based information and products in the mobile phone industry. Supervised staff of 15 customer service agents;Coached staff  members on upselling/customer relations;Oversaw shipping and warehouse departments;Developed new/more efficient ways of product storage, managed inventory;Managing Editor of all website, blog and vlog content;Monitored 10 writers across multiple blog sites;Maintained relationships with PR firms/departments;Procured review samples for Written/Video reviews;Traveled to and participated in Industry Trade shows;Lined up interview times and speaking guests;Direction, production, filming and editing of review videos/content;Managed multiple social media pages e.g., Facebook, Twitter, YouTube.

Originally was hired on with the company as a Warehouse Assistant. Responsibilitiesincluded but were not limited to overseeing daily operations, assisting in the billing department, evaluating and counseling customer service representatives, resolving customer complaints and ensuring complete customer satisfaction.